Eric Tisch Email & Phone Number

Lewisville, Texas, United States

• Responsible for network integration of CCTV systems.• Assisted customers with integral aspects of NVR/DVR systems and their daily use and up-keep.• Assisted various training managers with their new-hire classes and lead presentations for new employees. • Developed strong aptitude and ability to assist with advanced internet protocol rules (port forwarding through ISP for remote access, LAN & WAN protocols). • Consulted with on-site technicians in the proper configuration of… Show more • Responsible for network integration of CCTV systems.• Assisted customers with integral aspects of NVR/DVR systems and their daily use and up-keep.• Assisted various training managers with their new-hire classes and lead presentations for new employees. • Developed strong aptitude and ability to assist with advanced internet protocol rules (port forwarding through ISP for remote access, LAN & WAN protocols). • Consulted with on-site technicians in the proper configuration of NVR connections to customer’s ISP. Cross-trained to assist with customer billing needs and troubleshooting security systems Show less

Jacksonville, Florida Area

• Identified potential customers and evaluated market potential.• Developed relationships with clients and provided individualized customer service to maintain longevity of accounts.• Covered various customer shipments with appropriate carriers• Took inbound calls from carriers regarding covering fellow employees' shipments• Helped forecast customer shipments that would need to be covered by carriers in the future• Negotiated contracts, closed agreements and supported sales… Show more • Identified potential customers and evaluated market potential.• Developed relationships with clients and provided individualized customer service to maintain longevity of accounts.• Covered various customer shipments with appropriate carriers• Took inbound calls from carriers regarding covering fellow employees' shipments• Helped forecast customer shipments that would need to be covered by carriers in the future• Negotiated contracts, closed agreements and supported sales team in new product launches.• Used metrics to assess performance regarding cost per miles, empty miles and levels of service.• Coordinated and monitored inbound and outgoing deliveries, keeping abreast of delays and other issues. Show less

Neptune Beach

• Promoted store loyalty program to increase customer engagement and drive consistent sales.• Taught junior employees how to meet operational and sales goals with proactive strategies.• Delegated work to employees based on shift requirements, individual strengths and unique training.• Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.• Controlled cash movements and department expenses to maintain budgetary… Show more • Promoted store loyalty program to increase customer engagement and drive consistent sales.• Taught junior employees how to meet operational and sales goals with proactive strategies.• Delegated work to employees based on shift requirements, individual strengths and unique training.• Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.• Controlled cash movements and department expenses to maintain budgetary goals.• Organized and updated schedules to optimize coverage for expected customer demands.• Resolved customer problems by investigating issues, answering questions and building rapport. Show less

Jacksonville, Florida Area

• Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity.• Established and enforced clear goals to keep all employees on same level and working collaboratively.• Established and maintained operating schedules to provide effective coverage for key areas and to achieve customer service objectives.• Supervised successful team by conveying project information consistently, quickly resolving issues and delivering constructive… Show more • Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity.• Established and enforced clear goals to keep all employees on same level and working collaboratively.• Established and maintained operating schedules to provide effective coverage for key areas and to achieve customer service objectives.• Supervised successful team by conveying project information consistently, quickly resolving issues and delivering constructive feedback.• Developed positional rotation to support continuous improvement and operator development. Show less