Eric Townsend Email & Phone Number

Greenville, Sc, Us

United States

Manage arrangement for wireless business portals.Support with client API System device catalog requirements.Help management with client profiles per work order in ServiceNow.Configuration support for wireless and wired line business tickets in Azure.Working closely with clients to create a device catalog support role specific to policy and requirements.End user / client administration interface support for wireless and wired line services.Submit vendor reporting requests for monthly wireless reporting and for audit and optimization needs in Excel.Wireless report manipulation and loading.Support the administration of asset management and client profiles per order activity.Work with Cass systems to support end user profile linking and exceptions.Wireless circuit reporting for disconnected circuits.Provide periodic updating on order management status and milestones in SharePoint.Wireless savings confirmations for audit and optimization recommendations.Special projects and other duties as assigned.

Greenville, South Carolina, United States

Provide exceptional and professional customer service to our clients Log all client contacts - calls. emails, web forms, chat sessions, or voicemails into the appropriate service management tool. Troubleshoot, diagnose and resolve application issues following standard operating procedures and using knowledge support tools. Initiate and facilitate the following ITIL processes: Incident Management, Request Fulfillment, Access Management. Problem Management, and Knowledge Management. As the Escalation Management process describes, route tickets that cannot be resolved at the desk to appropriate assignment or resolver groups. Collaborate effectively with other service desk team members. Participate in ongoing training for service desk operations. Work on projects or tasks assigned by leadership.

Louisville, Kentucky, United States

Service, Commercial, and Industrial experience working at ground up sites. Cutting, bending, and running 1/2" & 3/4", 1" electrical conduit materials. Experience bending offsets, 3 points, 4 points, saddles, kicks, 90's, etc. Pulling electrical wiring through electrical conduit. Be able to read BluePrints. Assisting in terminating electrical panels, set fixtures, outlets, and various electrical devices. Experienced lift operator.

Greenville, South Carolina Area

Ability to effectively handle complex technical customer issues in an independent, timely and efficient manner while maintaining quality standards for customer satisfaction. Ability to proficiently navigate a customer through the functionalities of a laptop including: hardware, software and networking. Provide quality customer service while demonstrating the ability to effectively troubleshoot and resolve advanced technical inquiries. Must be able to prioritize work, manage time effectively and work successfully in a fast paced, multifaceted environment