Eric Traugott Email & Phone Number

Round Rock, Texas, United States

● Resolved technical issues for PowerEdge Rack and Tower Servers globally,ensuring uninterrupted operations for customers.● Diagnosed and repaired Windows OS errors and Blue Screen of Death (BSOD)issues, optimizing system performance.● Conducted remote operating system installations and reinstalls,minimizing downtime and increasing customer satisfaction.● Reviewed storage logs to diagnose and rectify drive or RAID array errors,enhancing system reliability.●… Show more ● Resolved technical issues for PowerEdge Rack and Tower Servers globally,ensuring uninterrupted operations for customers.● Diagnosed and repaired Windows OS errors and Blue Screen of Death (BSOD)issues, optimizing system performance.● Conducted remote operating system installations and reinstalls,minimizing downtime and increasing customer satisfaction.● Reviewed storage logs to diagnose and rectify drive or RAID array errors,enhancing system reliability.● Managed active incidents and maintained detailed case records usingSalesforce, surpassing customer expectations for communication andresolution. Show less

Round Rock, Texas, United States

Delivered superior technical support for Dell products and peripheralsvia email, exceeding customer expectations.● Actively engaged with customers to resolve issues promptly, ensuring highlevels of satisfaction and loyalty.● Logged comprehensive solutions and updated customer database records,optimizing knowledge management and process efficiency.● Utilized advanced troubleshooting techniques and tools to identify andresolve technical defects, reducing resolution… Show more Delivered superior technical support for Dell products and peripheralsvia email, exceeding customer expectations.● Actively engaged with customers to resolve issues promptly, ensuring highlevels of satisfaction and loyalty.● Logged comprehensive solutions and updated customer database records,optimizing knowledge management and process efficiency.● Utilized advanced troubleshooting techniques and tools to identify andresolve technical defects, reducing resolution times.● Managed active incidents and coordinated part replacements usingSalesforce, ensuring swift resolution of customer issues. Show less

Round Rock, Texas, United States

Provided specialized technical support for Federal customers, addressingrack, tower, cloud, modular, and networking issues with precision.● Adhered to specific handling procedures for global customers, maintainingexceptional service standards.● Logged detailed solutions and updated customer database records,facilitating efficient case management and resolution.● Dispatched replacement parts promptly after diagnosing issues, minimizingsystem downtime and maximizing… Show more Provided specialized technical support for Federal customers, addressingrack, tower, cloud, modular, and networking issues with precision.● Adhered to specific handling procedures for global customers, maintainingexceptional service standards.● Logged detailed solutions and updated customer database records,facilitating efficient case management and resolution.● Dispatched replacement parts promptly after diagnosing issues, minimizingsystem downtime and maximizing customer satisfaction.● Managed active incidents and communicated updates via Siebel andSalesforce, ensuring proactive customer engagement and support. Show less

Round Rock, Texas, United States

● Orchestrated the management of inbound alerts and customer cases acrossmultiple platforms, ensuring prompt resolution and customer satisfaction.● Streamlined the creation and accurate routing of 150+ cases daily forEnterprise systems, optimizing workflow efficiency.● Coordinated timely replacement part dispatch for hardware issues,collaborating seamlessly with internal and external stakeholders.● Leveraged API integration with Google and email communication to… Show more ● Orchestrated the management of inbound alerts and customer cases acrossmultiple platforms, ensuring prompt resolution and customer satisfaction.● Streamlined the creation and accurate routing of 150+ cases daily forEnterprise systems, optimizing workflow efficiency.● Coordinated timely replacement part dispatch for hardware issues,collaborating seamlessly with internal and external stakeholders.● Leveraged API integration with Google and email communication to expeditecomponent replacements and resolve critical issues effectively. Show less

Round Rock, Texas, United States

● Provided comprehensive telephone, email, and remote diagnostic technicalsupport for AppAssure 5/Replay 4 backup solutions, ensuring seamlessoperations for clients.● Offered installation, configuration, and replication support, optimizingbackup solution performance.● Mentored new hires, sharing expertise and contributing to teamdevelopment.● Managed full program support, including escalation to Development whennecessary, to ensure exceptional customer… Show more ● Provided comprehensive telephone, email, and remote diagnostic technicalsupport for AppAssure 5/Replay 4 backup solutions, ensuring seamlessoperations for clients.● Offered installation, configuration, and replication support, optimizingbackup solution performance.● Mentored new hires, sharing expertise and contributing to teamdevelopment.● Managed full program support, including escalation to Development whennecessary, to ensure exceptional customer satisfaction. Show less

Austin, Texas, United States

● Provided internal inbound phone support for Home Depot employees,ensuring seamless operations.● Installed and troubleshooted printers, optimizing workplace productivity.● Conducted point-of-sale troubleshooting, ensuring smooth transactions forcustomers.● Ensured timely delivery

Austin, Texas, United States

● Delivered inbound phone support for technical issues, resolving problemspromptly.● Conducted virus and spyware removal, safeguarding systems from securitythreats.● Optimized PC performance through tune-ups, enhancing efficiency.● Installed software and printers, facilitating smooth operations.● Conducted diagnostics regarding hardware and software issues, ensuringoptimal system functionality.● Troubleshooted software and printer issues, resolving them… Show more ● Delivered inbound phone support for technical issues, resolving problemspromptly.● Conducted virus and spyware removal, safeguarding systems from securitythreats.● Optimized PC performance through tune-ups, enhancing efficiency.● Installed software and printers, facilitating smooth operations.● Conducted diagnostics regarding hardware and software issues, ensuringoptimal system functionality.● Troubleshooted software and printer issues, resolving them effectively. Show less