Eric Ulbrich Email & Phone Number

São Paulo E Região

The Renewals Specialist role at Quorum consists in negotiating upcoming renewals and making sure any risk of churn is solved ahead of the contract's end date. Also, Year over Year increase is calculated and added to each opportunity's final price, making sure all internal stakeholders (Customer Success Managers, Customer Account Executives) are aligned and aware of negotiations.-Reports to:Management-Main Customers:Small, Medium, Large and Multinational Corporations (Enterprise Clients) - Fortune 500 Companies; NGOs

As a Solutions Developer I scoped and built specific Digital Marketing strategies for US&CA key accounts, supporting Sales, Account Management and Customer Success teams. While the best strategy for the client was created, also pricing was discussed with Sales representatives to make sure client's expectations were met.-Reports to:Management-Main Customers:Large and Multinational Corporations (Enterprise Clients) - Fortune 500 Companies

São Paulo, São Paulo, Brasil

Senior Strategic Accounts Manager focused on Pharmaceuticals and Tech companies. Expansion and and nurturing of strategic accounts in these specific fields, and also guiding Digital Marketing strategies focused on the client's main objectives and potential, upsells and cross sells, was the main objective. This work provided lead generation increase, SEO relevance gains and, therefore, boost in sales for clients. Common clients were the biggest companies in their specific fields.-Reports to:Management-Main Customers:Large and Multinational Corporations (Enterprise Clients) - Fortune 500 Companies

Remote

Dedicated customer service provided in English and German for Fortune Global 500 Enterprise clients based in European, Middle-Eastern and African regions;Focus on the post-sales lifecycle and making sure the customer journey is smooth and successful; Onboarding, product demonstrations, assistance with event setup, dry runs, and post event review;Mediation between client and product team and contribution to product design and development;Sustaining business growth and profitability by maximizing value and service excellence and minimizing churn.-Reports to:Management and Founders (CEO/CFO/CTO)-Main Customers:Large and Multinational Corporations (Enterprise Clients) - Fortune 500 Companies-Main activities:• Developing and managing client’s portfolios• Sustaining business growth and profitability by maximizing values• Analyzing customer data to improve Customer Experience• Product demonstrations for Enterprise clients• Improving internal and external onboarding processes (for clients and team)• Improving tutorials and other communication's infrastructure towards clients• Mediating between client & organization (focusing on Product)• Handling & Resolving customer requests and complaints• Minimizing customer's churn• Assisting in product design & development

São Paulo E Região, Brasil

CS/CX Leader, I developed this area from scratch. Training development, support and responsible for the Help Center's updates. I developed the Help Center as a UI/UX Writer and was in contact with the product team on a daily basis, designing a friendlier platform for all users. Together we were able to develop important features and updates after understanding clients needs. I was responsible for client's onboarding and helped them build stronger Inbound Marketing and BI strategies using Metlycs' platform.- Reports to:C-Levels (CEO/CTO)-Main customers:SMB Brazilian companies

São Paulo E Região, Brasil

Sales plan and customer behavior study to set a new course of action.

São Paulo E Região, Brasil

Freelance news reporter, covering Politics and Economics. I was hired during a shift to new management, who was seeking a new approach. During my time as a reporter, I also was a copy desk and editor. My daily routine consisted in writing two to three hard news articles while also reviewing and editing between 15 and 30 other articles from my colleagues.During my period at Jornal A Tarde, I also covered Tech, Travel, Food, International and Culture.

Bachelor'S Degree, Journalism

Bachelor'S Degree, Business Administration

Practitioner - Programação Neurolinguística, Programação Neurolinguística