Motivated and resourceful Technology Professional with a strong background in operations and customer service, capable of delivering high-impact results through the effective combination of interpersonal communication techniques, technical expertise, and acute attention to detail. Skilled in database management, critical thinking, and creative problem-solving. Bilingual in English and Spanish, with A+ certifications. Recognized for my collaborative leadership style, ability to learn quickly, and meet deadlines. Dedicated military veteran transitioning into the Information Technology sector. Seeking a full-time role in the field of Information Technology. Five to eight years of experience in relevant skills such as project management, customer service, IT support specialist, and Database Management. Recently completed the Google IT Support Professional Certificate — an eight-month intensive IT support program that covers troubleshooting, customer service, networking, operating systems, system administration, and security, and includes evaluative hands-on assessments.
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Server TechnicianZt Systems Mar 2023 - Aug 2023Secaucus, New Jersey, United StatesAs a Server Technician at ZT Systems I played an integral role in ensuring the smooth operation and maintenance of the company's server infrastructure. My primary responsibilities include the installation, configuration, and troubleshooting of server hardware and associated network equipment. I worked closely with other IT professionals to optimize server performance, ensure system security, and address any hardware failures or software issues. Regular system monitoring and performance assessments were crucial to proactively identify potential problems. Backup management, disaster recovery, and updating system patches were also within my purview. My role often required me to collaborate with vendors for warranty and out-of-warranty support and to stay updated with the latest technological advancements to ensure that ZT Systems remains at the forefront of server technology. -
Account Manager/Assistant ManagerThe Aaron'S Company, Inc. Feb 2020 - Aug 2022In charge of the supervision of all daily activities that include but are not limited to handling all irate customers, ensuring all sales goals are accomplished, ensuring all money is collected from customers who are current or past due on their bill, supervising and/or loading the truck for daily deliveries, teach, train, and developing all subordinates left in my charge. Solely in charge of the accountants' department which must collect the payments for over 850 customers and has done so successfully since joining the company. The accounts department has been placed in the top ten for percent collected in the entire region under my leadership after providing new approaches to pre-existing problems. -
Customer Service/Warehouse ManagerHeritage Garage Doors May 2018 - Dec 2019Provide excellent customer service while also selling products to new and current customers. File away customer folders in an efficient manner. Dispatching vehicles for installation and/or repair while being responsible for the maintenance of the company's warehouse. Inventoried and managed the entire company supply while organizing material to allow for an efficient reload for the installers and maintainers.
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Civil Engineer, Dispatcher, Head Of Security And Project ManagerUnited States Marine Corps May 2014 - May 2018Experienced Heavy Equipment Operator, Dispatcher, Head of Security, and Project Manager between the years 2014-2018. Performed numerous estimations for construction between the years 2014-2018. Within a team of 31 personnel, successfully helped create a 1.5-mile road for California State Border Patrol. Outstanding supervision skills to oversee day-by-day operations while also keeping track of personnel, equipment, and records. Reviewed vehicle condition reports, created repair orders, and assigned work tasks to the mechanic department. Oversaw daily work schedules, monitored mechanics' daily productivity, and workmanship. Controlled fleet-related maintenance costs. Oversaw parts/stock room inventory and parts ordered on a daily basis. Maintained a safe and clean work environment. Head of several security projects in South Korea, Okinawa, Japan, Thailand, and the Philippines. Equally as qualified in time management, communication, leadership skills, and working under stress. -
Project ManagerUnited States Marine Corps May 2014 - May 2018Camp Pendleton Mainside, California, United StatesOutstanding supervision skills to oversee day-by-day operations while also keeping track of 81 personnel, 103 pieces of equipment, and records. Able to direct and maintain contact with 52 subordinates while providing a secure perimeter for mission-critical positions. Equally as qualified in time management, communication, leadership skills, and working under stress. Able to tactfully confront personnel when needed while also fostering and mentoring subordinates to become better leaders.
Eric Villafane Skills
Eric Villafane Education Details
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Freshman
Frequently Asked Questions about Eric Villafane
What is Eric Villafane's role at the current company?
Eric Villafane's current role is IT Specialist | A+Certified Security+ Certified | Linux+ Student - IT Superman and Clark Kent Software Developer.
What schools did Eric Villafane attend?
Eric Villafane attended New Jersey City University, Npower.
What skills is Eric Villafane known for?
Eric Villafane has skills like Leadership, Customer Experience, Help Desk Support, Html Scripting, Retail, Account Management, Sales, Cold Calling, Troubleshooting, Customer Satisfaction, Communication, Store Management.
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Eric Villafane
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