Responsible for all daily operations of satellite Service Center. Built business and facility from time of initial purchase. Designed and handled construction showroom area, customer service center, parts department, and service shop. Responsible for recruiting, hiring, training, and managing all staff in facility, including technicians and administrative staff. Designed and implemented marketing plans to drive customer service business, including print and billboard ads, radio ads, and digital and social media marketing. Established and maintained relationships with partner vendors to increase customer sales. Over the course of the first year, customer pay service revenue share in the dealership increased to over 30% of total service revenues.

Responsible for all fixed operations performance, including parts and labor gross profit, CSI, technician efficiency, and expense control. Served as overseer for substantial shop remodel and updating in summer 2019. Designed and implemented marketing plans with partner organizations including manufacturer marketing programs, in-house advertising, and social media presence. From 2019 to 2021, saw an overall average monthly gross profit increase of over 120%. Set CSI records for highest month and highest quarterly score in service.

I manage frontline service operations, including customer interactions from check in to final delivery, appointment setting, and dispatching. I am responsible for resolving disputes between customers and frontline service advisors, servicing appointments, and coordinating service drive operations to ensure efficiency and proper coverage. In coordination with senior management, I develop initiatives to improve gross profit, customer service survey scores, and ensure proper operations.Nissan Award of Excellence Service Advisor 2019

GM Mark of Excellence Certified Service ConsultantGM Certified Technology ExpertGM Certified Warranty AdministratorMy daily responsibilities include serving customers on the service drive from check-in to delivery, selling recommended maintenance services to customers, supervising repairs and services performed on behalf of my customers, providing follow-up information and contact ting customer post-repair to ensure satisfaction with me, the repairs, and my dealership. In addition to my daily responsibilities I often assist management with marketing initiatives, developing promotions, and pricing maintenance packages and services to maximize gross profit for the dealership, and value to my customers.

Sales and profitability consultant for automotive dealerships and service centers throughout Southeast Missouri. Responsibilities include: - New account prospecting and acquisition - Service and Chemistry demonstration - Holding training and meetings with any and all service employees, from technicians to senior management. - Processing and handling product and equipment orders - Developing and implementing business plans to produce improved sales results.

Served as Assistant Manager in a retail point selling internet services. My secondary responsibility was to serve as Tech Support Manager for the entire internet network. Responsibilities of the job included: - Supervise a team of 3 regional tech support reps, responsible for maintaining the customer experience across 23 states. - Assist Network Administrator with implementing new technology in retail locations. - Maintain an organized and clean retail location. - Set up internet accounts, and collect service fees from customers. - Serve as a third party eBay reseller for clients.