Eric Wagner Email & Phone Number

Saint Paul, MN, US

Minneapolis, Minnesota

Build and strengthen relationships with Aviation schools onsite to educate students on current and future opportunities in the industry. Assist schools in building curriculum based on industry trends and needs. Responsible for hiring technicians for 10 current Maintenance Bases in US. Assisting schools in implementing Professional tools to help students.

Eagan, MN

Bloomington, MN

• Successfully manage and maintain relationships with many Series 1,2, & 3 Dealers throughout the United States and Canada.
• Represent three product lines, including two newly acquired companies, providing product knowledge and sales support to dealers, rental houses and consumers.
• Provide internal sales support to District Sales Managers.
• Provide onsite training to dealers for Toro systems such as dealer portal and order management systems.
• Attend Industry Trade Shows to assist in the expansion of product knowledge to attendees and promote future sales.
• Call on dealers for incremental sales in order to reach monthly and quarterly sales objectives.

Bloomington MN

• Technical Product Support Representative overseeing Rental, Underground, and Siteworks Divisions.
• Technical Product Support with primary focus on Concrete/Compaction products
• Collaborate with Engineering Team to gather data and requirements product changes and analysis
• Provide onsite and online training for customer and dealer support.
• Represent Service Department for all Trade Show and Product Demonstrations.
• Create and maintain Service Materials for all represented products including Service Bulletins.

Greater Minneapolis-St. Paul Area

• Worked in a contractor capacity supporting Delta Airlines Airbus A320 fleet. Duties included but not limited to:
• Processing Airbus A320 Technical Data Upgrade to the A320 Maintenance Fleet Library. - This detailed in-depth process requires precise inputting and accuracy while completed in a timely manner.-Work is performed using.
• Supporting both Delta A319/320 & A330 fleet technical publication future revision processes.

Greater Minneapolis-St. Paul Area

• Directing a team of 20+ individuals through a very in-depth Parts Integration process to purge the Delta North Illustrated Parts Catalog and combine with the Delta South Illustrated Parts catalog into one central.
• Collaborating with engineering team to simplify processes.
• Evaluating manual change requests to verify accuracy and to and increase work flow.
• Train team members on manual edit processes including AMDS (S1000D) and ADOC (Arbortext Epic) inputing. This includes training outside vendors (Jana Corporation) on our project mark-up evaluation and data input process.
• Monitor Quality Assurance processes to ensure error-free data entry.
• Create value-added processes and editing rules to simplify work flow and increase low risk process improvements.

Greater Minneapolis-St. Paul Area

• Worked directly with Flight Operations in maintaining Minimum Equipment Lists (MEL/DDG), for the following fleets:747-400, 757, DC9, A319/320, A330. Duties included but not limited to:
• Attending all fleet specific MMEL industry meetings
• Incorporating all MMEL and Delta fleet specific revisions into the MEL.
• Incorporating all MMEL and Delta fleet specific revisions into the Dispatch Deviations Guide.
• Working directly with the local FAA CMO to work through revision approval processes.
• Attending all FAA MEL-DDG fleet revision review meetings to discuss and answer any pertinent questions related to the current revisions.

Greater Chicago Area

• Maintenance Manager:Duties included but not limited to:
• Managing and implementing rail fleet maintenance to provide reliable service.
• Overseeing and monitoring programs and objectives to ensure that trains are properly repaired, maintained, and serviced.
• Planning and supervising work procedures and methods used to assigned personnel to repair, service, and maintain all Authority rail cars.
• Assigning work and assuring appropriate training in work procedures and reviewing completed work for conformance to stipulated programs and procedures.
• Identifying performance deviations and determining appropriate course of action to correct problems areas.

Greater Minneapolis-St. Paul Area

• Technician/Interim Lead:Northwest Airlines -November 1988 – August 2005Duties included but not limited to:
• Supporting a crew of technicians by providing technical guidance, planning, supervision and management of work flow along with providing the crews with all the technical details and support for the projects and resolve.
• Collaborate with the engineering personnel to gather requirements, answer all pertinent questions to ensure that corporate directives are accomplished.
• Performed scheduled and unscheduled maintenance and required inspections, to verify, isolated and corrected systems and component malfunctions.
• Performed heavy fabrication of sheet metal repairs, troubleshooting aircraft components and hydraulic systems and re-fabrication of interior and cargo compartments of aging 747 fleet to successfully meet company’s cost.

Bachelor Of Science, Aviation Management

Associates Of Applied Science, Aviation Technology

Completed coursework and testing toward obtaining Airframe and Powerplant License and Associate of Applied Science Degree