Eric Walters Email & Phone Number

Core Competencies- Leadership, Decision Making, Organization, Time Management, Communication, Active Learner, Trainer, and Team Building. A. Promoted to Senior Case Manager after exceeding company expectations in Case Management, systems navigation, and training. Systems included B.U.S, CCM, Case Worthy, BRIDGE, and Peak Pro.B. Coordinated in person and virtual IDT meetings as required by state and federal regulations. Meetings included IDD individuals and up to 15 support team members.C. Managed IDD individual’s service plans by adding, removing, or modifying existing services. To ensure health and safety of the IDD individual, this included the implementation of Right Modifications, the review of existing Right’s Modifications, and the completion of Informed Consent Forms as required by state and federal law. D. Researched, analyzed, and resolved all billing discrepancies in a timely manner to ensure the continuation of all services uninterrupted. E. Maintained accurate and professional communication. This included connecting IDD individual’s with service providers, addressing inquiries, providing updates, following up, and sending required documentation while adhering to all HIPAA laws.F. Executed constant and consistent case file review to reflect accurate and up-to-data information.

Core competencies- Leadership, Sales, Teamwork, Exceptional Customer Service, Time Management, Inventory Management, Payroll, P&L, Scheduling, Money managementA. Increased daily sales by $2000-$4000 by improving our team’s product knowledge, encouraging exceptional customer service, and by improving the staff’s ability to multi-task.B. Increased add-on sales 15%-20% by coaching a team of 11 on how to engage customers and how to complete AutoZone’s 1-2-3 selling process.C. Maintain a variety of reports including staff and attendance, money management, sales and payroll, and inventory control reports.

Core competencies- Leadership, Sales, Teamwork, Exceptional Customer Service, Integrity, Product Knowledge, Mentor/Mentee ProgramA. Inducted into the Future Team Lead program after proving my ability to influence others and improve the overall sales profit of team members.B. Lead a team of 9 to a Golden Standard Award in 2019. This was done by improving our customers’ experience which led to a 90% or above customer satisfaction rating. My store was 1 of 4 to receive the award out of 150 total stores.C. Maintained the top sales position by averaging $5000 in sales each month.

Core competencies- Leadership, Teamwork, Communication, Sales, Integrity, TrainerA. Acted as the right-hand-man to the shop foreman.B. Heavily relied on to correct or complete work orders previously addressed by others.C. Completed major automotive repairs including full powertrain replacement as well as full drive train replacement.D. Acquired the North Carolina Safety and Emissions license to take on more responsibility, expedite wait times, and generate more revenue for the automotive shop.

Core competencies- Leadership, Teamwork, Communication, Sales, Integrity, TrainerA. Personal automotive repair sales per hour increased over 50% from date of hire to date of departure. Initially, my repair sales were $15/hr. At departure, my repair sales were averaging $38/hr.B. Maintained a forward moving career by advancing my knowledge and acquiring advanced certifications. This resulted in various promotions and added responsibility. These responsibilities included the training of all new hires to the standard operating procedure to ensure 100% compliance of company and state policies.C. Nominated to be the Assistant Manager after two years of employment.D. Learned to translate automotive parts and repair services in Spanish to further assist clients.

Core competencies- Leadership, Business Management, Time management, TeamworkA. Increased sales by $2000 per day by first improving employee morale which increased their output. Later, I merchandised the sales floor to create a free-flowing system for high retail traffic. Finally, I was able to improve on inventory shortage which failed to meet customer demands.B. Decreased shrink by over 3% percent. At hire, the shrink averaged 4%-5%. At departure, the shrink was reduced to 1%-1.5%.C. I successfully repositioned the store's overall rank in the district from the 13th position at hire to the 3rd position at departure. In doing so, I was offered a Store Manager position in 2007 after one year of employment.

Bachelor Of Arts - Ba, History

Bachelor Of Arts - Ba, Anthropology