Eric Wang Email & Phone Number

Taichung City, Taiwan

- 協助企業客戶籌備、設計、數位化轉型以及智能化品牌內部、外部服務團隊。- 提供國際品牌跨境出海，透過跨營運中心一體服務，提供15個語言服務跨國、跨區域10個以上市場。(星、馬、印、越、泰、菲、緬、日、韓、港、澳、台、紐澳、英、美等)- 檢驗現行客服團隊，透過系統提升、技能提升、智能協作方式，整體提供優化服務品質與滿意度。- Assisting corporate clients in preparation, design, digitization transformation, and intelligent branding of internal and external service teams.- Providing international brands with cross-border expansion, through integrated services from cross-operational centers, offering services in more than 15 languages across 10 or more markets internationally and regionally. (eg. Singapore, Malaysia, India, Vietnam, Thailand, Philippines, Myanmar, Japan, Korea, Hong Kong, Macau, Taiwan, New Zealand, Australia, UK, US, etc.)- Evaluating current customer service teams, enhancing service quality and satisfaction overall through system improvements, skill enhancements, and intelligent collaborative methods.

Makati, National Capital Region, Philippines

Deputy Chief Operation Officer of North America Operation Center (Manila, Philippines)- 提供國際品牌客戶服務互動委外營運。- 負責菲律賓營運中心，提供技術支持以及跨境電商客戶互動的解決方案。- 協助台灣品牌銷售國際，與在地消費者零時差溝通互動，增加品牌信任知名度。- 提供穩定服務品質與客戶滿意度CSAT指標超標達標。- Providing outsourced operational services for international brand customer interactions.- Managing the operations center in the Philippines, offering technical support and solutions for cross-border e-commerce customer interactions.- Assisting Taiwanese brands in international sales, facilitating real-time communication and interaction with local consumers, thereby enhancing brand trust and visibility.- Delivering stable service quality and surpassing customer satisfaction (CSAT) benchmarks.