Eric Ware Email & Phone Number

• Obtain information, dispatch service providers and maintain records of claims through telephone and written reports• Register customers, update status notes, schedule appointments and payments on an automated system• Secure essential facts about accidents, assess liability and compensability, negotiate settlements and explain denials to policyholders and claimant.• Demonstrate superior effective presentation skills, professionalism and articulation of Assurant products, services, and value to prospects/clients.

Dallas/Fort Worth Area

• Developed policies, procedures and organizational strategies which gave defined roles and expectations for the staff.• Supported sales reps in opening new accounts and upgrading existing service increasing monthly revenue by 7%.• Supervised and led call center representatives of daily activities of multi-unit call center• Scheduled staff according to business needs providing adequate coverage while keeping labor cost in budget. • Maintained quality control/satisfaction records and constantly sought new ways to improve customer service.• Provided timely and customer friendly responses to escalated customer calls

Kansas City, Kansas

Audited sales for accuracy to prevent refunds and kept returns below the company standard of 2.5%. • Reviewed performance of staff, identified training needs and scheduled training sessions to provide better customer service.• Managed sales service issues as needed. Resolve service issues with external customers.• Provided daily, weekly and monthly sales reports to senior management for feedback and direction.

Texarkana, Texas Area

. Managed, collected and increased book of business by 11%.• Reviewed all policies to ensure that they met the current and future needs of clients.• Entered data and processed all new policies. • Performed bank deposits

Little Rock, Arkansas Area

• Managed the store to achieve planned growth and profit goals while accurately reporting financial measures and transactions. • Reconciled daily inventories to protect company assets. • Recruited, hired, trained and developed associates to ensure efficient operations• Closed all lease agreements with a mind towards customer service, establishing a long-term relationship.

Little Rock, Arkansas Area

• Oversaw all day to day activities including monitoring, coaching and training staff on the feedback from our clients.• Scheduled staff according to business needs and demands.• Developed compliance procedures for staff to improve customer satisfaction.

Business Administration And Management, General

Education record