Director Of Operations
CurrentProvide facilities oversight for the main campus. Perform project management, building maintenance, equipment, grounds, utilities, and capital improvements. Supervise three managers with 40 professional and technical reports. Manage 95-acre campus for CFNI, facilities, maintenance, (HVAC, electrical, janitorial, landscape, security systems) and associated contractors, architects, and design professionals. Lead site selection, all special building construction and internal move projects, and ongoing facilities contracts. Liaise with government approval agencies to facilitate processes for entitlements and permits. Manage all facets of the organization including P&L responsibilities and annual budget. Manage multiple facet operations with emphasis on maintenance, grounds and custodial. Increased customer retention rate from 58% to 88% within the first eight months of service. Staffed the organization to exceed sales goals managed growth over prior year projections. Implement systems and processes to improve efficiency to reduce projected costs. Administer planning, sub-contractor selection and construction management for design-bid-build upgrading. Create and implement a strategic business plans for profitable growth. Increased revenue by 45% through vendor and project negotiations. Resolve employee turnover rate by 20% through creating a solid training programs. Directed new operations team post attrition of prior high performance team. Re-engineer organizational policies, procedures and processes with objective to increase revenue. Execute processes improving quality and on time delivery while reducing past due orders.
