Eric Waters Email & Phone Number

Los Angeles, California, United States

• Responsible for over a dozen customer accounts, including VIP and high compliance customers, including but not limited to ensuring that all orders for those accounts are accurately processed in a timely manner.• Effective communication with internal partners to align orders with the overall business needs of GT’s.• Cultivated relationships with external partners to ensure that orders comply with GT’s standards.• Coordinated and facilitated the weekly Supply Chain meeting with internal partners and provided a written recap to senior leadership. • Assist the Customer Service Manager with preparing reports for senior leadership.

Los Angeles, California, United States

• Oversee five (5) direct reports in the Shipping Coordinator position.• Central liaison for over a dozen carriers, responsible for building and maintaining relationships with the carriers to ensure product integrity at the time of delivery.• Effective communication with internal partners to align on internal goals and the methods to achieve those goals. • Prepared and delivered weekly KPI reports to provide an overview of the financial impact of the transportation department on a weekly basis.

Los Angeles, California, United States

• Manage and run daily carrier calls, both group and individual, to assure that carrier partners are on track for OTD and to address any issues with loads in transit.• Responsible for OS&D tracking and reporting, including daily updates to Senior Leadership.• Prepared and delivered various reports to provide an overview of the transportation department on a daily and weekly basis.

Irwindale, Ca

Acted as a liaison between third party carriers, our customer service department, and our customersDispatch out local drivers for daily routes, including data entry and email communication.Use the TMS (Transportation Management System) and JDE systems to ensure that loads are built correctly and properly dispatched out in accordance with Ready Pac guidelines.Created and implemented SOPs for future training use.

City Of Industry, Ca

Communicated critical information in a timely manner to managers, other departments, and customers to ensure an understanding of the daily operations.Run dispatch desk to ensure timely dispatches and assist drivers in the field.Provide a wide variety of administrative, logistical, and customer service support to drivers, supervisors, and external business partners.Prepare daily reports for transportation and warehouse supervisors that include key performance indicators of the drivers and warehouse personnel.

City Of Industry, California

• Create and maintain weekly delivery routes in accordance with customer needs.• Provide a wide variety of administrative, logistical, and customer service support to drivers, supervisors, and external business partners.• Prepare daily reports for transportation and warehouse supervisors that include key performance indicators of the drivers and warehouse personnel.

Glendale, Ca

Developed an understanding and working knowledge of Unum’s disability products, policies, and contracts.Adjudicated assigned claims in a timely and accurate manager. Provided excellent customer service in accordance with organizational standards

Contacted clients and opposing counsels daily to provide comprehensive customer support.Gathered evidence in divorce, support, and bankruptcy cases and worked closely with the attorney to formulate defense and to initiate legal action. Prepared legal documents and correspondence such as summons, motions, and letters to clients and opposing counsel.Maintained client files to ensure efficient operation and improved client service.

Worked one on one with special children, including an autistic child.Developed a keen sense of anticipation for initial signs of problematic, disruptive behavior, and resolved problem before it escalated.Assisted students with lesson assignments; presented and reinforced learning concepts.

Bachelor Of Arts, Liberal Arts

Education record