Eric Weisbart Email & Phone Number

United States

Loveland, Colorado, United States

Responsibilities● Provide technical guidance and leadership to each TechnicalSupport Services division of LETA’s 25 government partners.● Design and deploy large, complex infrastructure to deliver 911services to partner agencies.● Build problem tracking and change management processes toensure quality modifications to production environments.● Monitor and perform patches on servers and systems.● First-line troubleshooting for LETA internal and externalsystems.● Asset, license, and diagram management for LETA infrastructure.Completed Projects● I installed and maintained a backup 911 dispatch centerconsisting of 18 call-taking and dispatching workstations. Thisincludes running cables, installing operating systems andworking with vendors to install equipment and applications tosupport 911 operations.● I built utilities like Active directory, Windows Server UpdateServices, Group Policy Objects, and basic powershell scripts tomaintain the 911 dispatch center and LETA employeeworkstations.● I configured and deployed SolarWinds to monitor and send alertsfor LETA workstations, servers, and network equipment.● I wrote detailed technical documentation to support on-callduties after hours.● Worked with a vendor (NICE) to upgrade their system at all LETApartner agencies. This includes installing new servers,applications and migrating old connections to the newenvironment to support recording of 911 calls and radio traffic.● Successfully deployed multiple cloud based solutions at LETApartner agencies to provide video sharing, text-2-911, and

Longmont, Colorado, United States

● Tier 2 support for complex issues unresolved by Tier 1.● Lead trainer and mentor for onboarding new technicians.● Point of escalation for time-sensitive projects and issues.discovered during system installations.● On-call support resolving critical system issues after hours.● Create troubleshooting guides for use by team members.● Work Directly with Tier 3 and Engineering groups to resolve highlevel issues.● Backup on call field technician for Intrado customers in Colorado.● Data center access to perform maintenance on hosted systems.

Longmont, Colorado

● Provide Tier 1 support to investigate and resolve issues.● Work directly with Tier 2 and Tier 3 to prepare trouble tickets forescalation.● Utilize and maintain advanced system and network monitoringtools to diagnose and resolve issues.● Create and maintain troubleshooting guides for use by other teammembers.● Lead technician on the project team, assisting installation.technicians with issues discovered during deployment.● Senior Tier 1 technician acting as a mentor and trainer for otherteam mates.● Received multiple service excellence awards for going above andbeyond my duties to resolve critical issues holding up projectacceptance.

United States

● Create trouble tickets from calls and email requests.● Track and manage RMA requests.● Send, manage, and track purchase order requests.● Create, update, and manage internal process documents.● Engage appropriate resources for critical incidents.● Maintain site inventory database.

Longmont Colorado

* Create, modify, delete, reset user ID’s on IBM servers for customers* Command line administration in AS400, AIX, SUN, UNIX, LINUX, Windows Server, Mainframe* Responsible for creating, updating, managing internal processes for EUS-ID Admin group* Communicate over phone, email with internal and external customers* Creation, planning of on boarding accounts structure* Responsible for training new administrators on related accounts* Manage and work compiled QEV spreadsheets for related accounts* Protect IBM accounts from external audits

Bachelor'S Degree, Cyber Security, 3.8 Gpa And Higher

Mis, Mna ( Microsoft Networking Administration), Ccna, Mcsa/Mcse