Eric Wilkens Email & Phone Number

Tulsa, OK, US

Tulsa, Oklahoma, United States

Tulsa, Oklahoma Area

• Oversaw teams, programs, and processes essential to bolstering sales and supporting operations. Developed intuitive solutions to refine Cloud Collaboration product offerings. Designated leader for a broad spectrum of.
• Launched and grew global teams (NA, Europe, UK, Japan, Australia) and installed scalable repeatable processes while managing operations for Cisco’s leading offering (Webex) with 1M+ subscribers.
• Built cross-functional support teams to facilitate BroadSoft acquisition integration; drove focus on complete customer journey and managing deals through the customer/partner lifecycle.
• Drove trial rates from single-digit to 30% and order placement rate to 70% for key Cloud Collaboration products; empowered Partner Success Management team to efficiently serve more than 1000 Value Access Reseller.
• Established Cisco’s first-ever PSTN product offering mitigating Cisco’s reliance on partners to source their own PSTN solution, sign contracts, and troubleshoot issues subsequently boosting overall Cisco solution.
• Enabled automation and provisioning of new telephone numbers allowing a seamless experience for partners; led team that collaborated with PSTN providers, developers, and operations/product teams to dovetail APIs.

Tulsa, OK

• Galvanized critical support of product catalog involving design and integrating of robust organizations that prioritized partner success. Led initiatives to aid successful product deployments on a global scale..
• Oversaw cloud operations with service providers and designed partner/customer journeys; positioned BroadCloud for a global launch in 12 months and built into flagship product, leading to the acquisition by Cisco.
• Drove sales enablement and market penetration in NA, Mexico, Australia, UK and Europe; accelerated global growth/expansion to 300K+ subscribers.
• Established transformational Partner Success Management and Partner Onboarding teams to address issue of insufficient support after entering contracts; enabled sales teams to transition to new deals by comprehensively.

Tulsa, Oklahoma Area

• Spearheaded start-up’s operational strategies directly supporting multimillion-dollar growth and business development efforts. Shaped vision of product management, sales, marketing, and customer success initiatives for.
• Delivered a streamlined e-commerce product for partners and agent environments with full reporting and re-billing functionality; included order management, service activation, account management, and customer support.
• Positioned company for > 2.5 multiple through implementation of proof-of-concept solution and subsequent retail offering that delivered cloud based Hosted PBX services to businesses nationwide.

Tulsa, Oklahoma Area

Championed network/technical planning, traffic engineering, local access planning, network provisioning and facility cost for one of the nation’s largest independent competitive local exchange carriers (CLECs).

Dallas/Fort Worth Area