Eric Wilkinson Email & Phone Number

Richfield, Minnesota, United States

• Full cycle corporate recruiter specialized in internal talent mobility. • Advocate for inclusive hiring practices as a “Brand Ambassador” for Best Buy enterprise careers opportunities. Provide meaningful insight and influence to key stakeholders regarding hiring decisions.

Minnesota, United States

• Fostered a “Best at place to work” remote environment.• Hired, trained, and supported a team of 20-25 BBCC BRIDGE contact center care specialists that responded to inbound store escalations to resolve customer facing issues. • Collaborated with business partners via chat, meetings, email or voice call to streamline technology and system processes for retail environments. • Troubleshot system process breakdowns and developed creative solution while executing on our company’s digital first mindset initiatives.• Impacted all store profitable performance indicators including sales, inventory, merchandising, and labor management. Emphasized on hiring, training, and developing an authentic team that lives the company values while providing a world class customer experience.

Fargo, North Dakota, United States

Responsible for coordinating and scheduling installations by reviewing and managing Installed Sales paperwork and contacting installers and customers throughout the process, ensuring merchandise is ready for installer pickup or delivery by pulling and staging items beforehand, and confirming customer satisfaction. Also responsible for communicating and building relationships with installers, customers, and vendors and for assisting with the training and coaching of employees on the Installed Sales program and order management system.

Phoenix, Arizona Area

● Oversee complete store operations- maintaining audit standards, inventory/cash, merchandising,scheduling, hiring, coaching, development, and driving sales daily.● Maintaining and balancing monthly Profit/ Loss % based off Revenue per hour generation to rent/officesupplies/utilities/labor/commissions to remain profitable. Factoring in labor budget to traffic forecast toensure adequate scheduling coverage in order to provide a quality customer experience.● Coach and develop sales representatives to be effective and strong communicators.

Phoenix, Arizona Area

● Assisted store manager in the development of new ideas and strategies to surpass targeted company goals, as well as mentoring, leading, and training in-store retail sales team to be successful in accomplishing positive communication and relations with customers.● Sales meetings and skill building workshops with an emphasis on customer service.