Eric Willems Email & Phone Number

Maximized revenue for 293 rooms. Introduced new streams of revenue when possible.Worked with the Director of Sales (DOS) on budgeting and forecasting for the quarter and the year.Conducted all revenue and sales meetings once a week.Assisted the front desk with check ins and check outs, including training of new front desk associates.Coordinated with the accounting office in balancing the system, credit card charges and refunds.Worked directly with the GM with all guest service issues through IHG or directly with the hotel.Inputted contracts, corporate rates and rooming lists.4 years of RFP process experience.

Converted hotel from Hilton HPMS II / Hilstar systems to OPERA PMS system.Worked with the Director of Sales on budgeting and forecasting for the quarter and the year.Handled all reservations calls and reservations faxes.Controlled inventory for hotel in 3 separate inventory data bases. Conducted mini revenue meetings each morning and full revenue meeting twice a week.Supplied DOS and all sales managers group and corporate pick up reports.Trained new front desk / customer service associates in the Opera system. Backed up front desk during busy times with check ins and check outs.INTERSTATE HOTELS (DOUBLETREE, SUPER 8 and HILTON) 512 454 3737

Coordinated the installing of Hilstar / HPMS II property management system from CLS.Controlled all group inventory for the three properties (700 total rooms)Attended all revenue and sales meetings, helped in making decisions about what business to take.Generated all group pick up and sales reports for the sales team of 10 managers.Was the in house reservation agent for most of the group reservations calls.Backed up front desk by assisting them with group check ins and check outs.Worked with the DOS on budgeting and forecasting for the quarter and the year.; SUPER 8 and Hilton) 512 451 5757