Eric Williams Email & Phone Number

United States

Phoenix, Arizona Area

Phoenix, Arizona Area

• Server installation, support and administration including: physical installation and setup of server / network appliance / SAN hardware, cabling, and hardware troubleshooting • Assist remote based network engineering and platform services teams to perform hardware maintenance on equipment located in the data centers• Utilize change management systems to properly schedule and document infrastructure changes• Develop and maintain policies and procedures regarding configurations, installations and systems for the data center• Daily maintenance of inventory databases for all equipment including hardware components, software etc.• Responsible for Network Hardware inventory and Staging• Coordinate with network engineering, Server admin and database administration teams to ensure availability of systems and infrastructure to meet company objectives• Service now and Email Task/Ticket handling• Work to meet or exceed team based SLA's and KPI’s around delivery and support• Work with a team of project managers, project coordinators and inventory specialists to ensure successful delivery of server, network and data center based projects• Communicate with colleagues, management, customers, vendors and others in a courteous professional manner• Cooperative with all regulations, policies, work procedures and instructions.

Scottsdale, Az

• Verifying legal and illegal forms of identification• Respond to club altercations and communication with police officers• Responsible for ensuring the safety of patrons and all club staff• Assist with interviewing and hiring process of new employees• Responsible for security staff scheduling

Phoenix, Arizona Area

• Entered theft, damage and field escalation claims• Telephone modem (EMTA)/VoIP troubleshooting and configuration • Assisted customers with downloading Virus Security Suite • Customer education on virus scans and unwanted programs• Configured network and computer settings • Troubleshoot customer’s home equipment • Ability to maintain accuracy and attention to detail in a fast-pace environment with constantly changing priorities

Phoenix, Arizona Area

• Responsible for pulling orders • Organized warehouse inventory• Performed inventory audits