Eric Worth Email and Phone Number

Currently working as a Contractor with Beacon Hill and Bread Financial Set up credit card programs in multiple areas of a Bread Financial external Brand WebsiteCreate the credit card program by using Bread Financial’s enhanced digital suite through the software development kitSuccessfully launched two credit card programs so far this year, with four more to launch by end of yearPartner with multiple Bread Financial departments (Development, QA, Compliance, Fraud, Legal, Project Management) to develop the programWork closely with the external Brand on weekly meetings to develop the programCommunicate daily with internal and external partners on email requestsResearch and resolve Capability Enablement Production Support tickets by using Service Now, Traffic Cop (TCOP), and VibesTest the credit card program before launch with external brand’s development test links and gather screenshots for compliance and Capability Enablement department review

Support the Morgan Stanley call centers for new agent, employee termination, and phone set up requests in Service Now ticket system.Set up new call center Agent employee phone extension profiles in Genesys and NICE systems.Create Excel data spreadsheets for agent phone credentials and implement them into the system.Remove employees credentials from the system for termination requests.Assist call center agents with complex cell phone and desk phone set up for remote system access.Run Excel reports (credentials, dropped calls, skilling) for management as requested.Work closely with other teams on ticket escalations, phone issues, and agent conference calls.View agent’s screens in Skype to troubleshoot.Selected by my Managers to be on the 2023 Associate Advisory Council with upper Management. Received an Excellent 2022 Performance Review. Trained two new team members.

Provide excellent navigation and system service to Financial Advisors. Assist with creating complex Excel spreadsheets for client and financial reports. Worked with Financial Advisors and their staff to generate captivating Marketing campaigns for the office. Provided system entitlement steps to all office employees.

Provide excellent customer service to Safeware Reseller/Dealers and their end user customers with their extended service plan programs and contracts.Lead successful weekly internal review meetings for the Fitness and Appliances/Furniture programs.Grow and enhance existing Dealer relationships with training and frequent communication.Onboard, implement, and set up new Dealer accounts in SIMS account system and Safeware portal for contract entry.

• Effectively analyzed Teller Express application tickets (10-12 daily/40weekly). • Opened and managed new production defects from branch issues and the test environment. • Provided excellent customer service for the branch employees. • Worked with the hardware department staff to research workstation and server tickets.• Effectively reported new and old defect information in the weekly meeting with multiple business partners (5-15 reviewed weekly). • Managed Priority One tickets opened by the branch call center. This involves working with Development, Line of Business, and other groups to resolve the issue. • Monitored server volumes for Teller Express.• On call twenty four hours and seven days a week by receiving Alarm Point site pages.

• Received incoming calls in the Solutions Center from Retail Banking Center employees.• Helped navigate through Customer Assist, Sales Express, Contact Manager, E-Coupon, and Teller Express applications and corrected hardware errors on their workstations.• Opened tickets (4-6 daily/20-30 weekly) in Eagle and Peregrine applications for any issues that required additional assistance from hardware vendors or Production Support Analysts.• Provided excellent customer service for the branch employees on their questions and tickets.• Searched for errors in the workstation device manager and the control panel. Used Eagle Viewer to view and work on the workstation. • Assisted employees by walking them through account opening and maintenance processes.

• Worked in a free standing banking center at the Customer Service Center. Researched and resolved customer maintenance issues on deposit, loan, and credit card products on Retail applications Customer Assist, Sales Express, Contact Manager, and E-Coupon. • Provided excellent customer service for the customers on account questions and transactions.• Assisted the Relationship Bankers by calling for loan status, insurance and applicant information if needed on pending applications. Called customers and updated them about the pending application. • Worked as a Teller Express teller as needed from September 2004 to February 2005. Ran consumer and business transactions, sold official items and traveler’s checks, placed deposit holds.• Held the banking center positions of vault transactions report advocate, and accuracy advocate for wire transfer requests, fraudulent account status, and safe deposit box accounts.