Eric Wray Email & Phone Number

Charlotte, North Carolina, United States

Performs a variety of tasks, including responding to customer inquiries, providing information about products or services, processing orders and returns, resolving issues or complaints, and maintaining customer records. In addition, I also often need to communicate effectively, exhibit patience, and maintain a positive attitude while assisting customers.

Greensboro--Winston-Salem--High Point Area

Speak with (inbound) customers that have an issue with their apple products, answer billing questions, as well as walk customers thru the activation process.

Greensboro--Winston-Salem--High Point Area

Key holder, loaded unloaded the truck daily, conducted interviews, terminated employees, traveled from store to store, maintained and updated all register software, and any other duties that needed to be done.

Greensboro--Winston-Salem--High Point Area

Managed approximately 90 emails per day from customersProvided customers with important details about billing, payment processing and support procedures and requirementsReceived and managed 250 phone calls per day to answer clients' questions, solve problems,inform customers on product launches and direct calls to appropriate departmentsForged and nurtured impactful relationships with customers to cultivate loyalty and boost satisfaction by 23%Worked closely with sales representatives on inventory control and ordering