1. Developed and maintained BAQs and Dashboards within Epicor ERP to bolster business operations and enhance data-driven decision-making.2. Customized and tested BPM, updateable BAQs & Dashboards, and Quick Search in Epicor ERP to align with organizational processes and specific requirements.3. Established and designed SharePoint sites to support various business functions, such as Epicor Processes & Procedures, the Epicor Configuration Manual, and educational components.4. Performed and supported administrative tasks across Epicor ERP environments and SharePoint to ensure overall efficiency with system performance.5. Communicated with key stakeholders, including the IT core team and departmental SMEs, regarding system testing, EDI testing, QuickShip Pro Testing, and validation processes to guarantee accurate functionality and data integrity.6. Generated and organized comprehensive documentation for Epicor ERP configurations and standard operating procedures within the DevOps framework.7. Developed various sales reports and dashboards using Phocas & Power BI to illustrate business trends and forecast outcomes.8. Designed and evaluated existing business process flows within XSOL InOrder across multiple departments, encompassing Finance, Sales, IT, Customer Service, and Production.9. Provided & communicated project updates with relevant stakeholders using the SysAid ticketing system, ConnectWise, Smartsheet, or other Microsoft Office tools.

* Analyzed financial statements, business summary reports, and inventory reports to attain data based on product comparable percentages and penetration rates for district managers, increasing store efficiency and employees satisfaction* Evaluated four years of sales reports in Excel to conduct and visualize trend analysis, identifying target markets to help drive new business opportunities based on customer and business data, extending store revenues by 5% in the first quarter* Developed marketing strategies to create and upgrade all branding material and menus and instituted new protocols and strategies for product purchase and usage driving down cost. - Key Accomplishment: Establishing 70% or higher contribution margins on all products and services an average 20% increase across the board* Maintain, upgrade and organize operational systems for online ordering and daily operation needs to increase the execution of more efficient cost-effective processes and turnaround times

* Evaluated 150+ students in eight classes, collecting quantitative data in Excel to establish an assessment based on student performance to offer evidence about student learning in the curriculum * Facilitated and maintained the learning management system for four different classes, digitized qualitative data for the full curriculum