Erica Adams Email and Phone Number
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Erica Adams personal email
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I am a highly skilled, proficient and detail oriented Senior Customer Service Representative/Administrator with many years of experience in customer service management. I am an excellent communicator with a passion for helping customers solve problems, and enjoy contributing to the overall excellent customer service experience of a large organization. I have the ability to lead teams, and work independently in an efficient and effective manner. In addition, I am a skilled at generating reports and evaluating technical and administrative functions for corporations and customers. Currently interested in obtaining a challenging position servicing internal/external customers while supporting the company’s business goals and key objectives. Developed qualities and attributes will prove to be beneficial in any future employment endeavor. My ideal role would allow further development and increased responsibilities managing accounts and providing the highest level of customer service for the corporation.Core Competencies:• Account Management with excellent customer service and personable skills which improves the overall customer experience• Effective verbal/written communication, analytical decision making, and human relation skill sets• Team player and perform a variety of tasks with the ability to work well under pressure and adapt with a growing company• Proactive worker and self-starter which enhance my professional skills and attributes• Effective organization, multi-tasking, detail-oriented and time management skills• Work with moderate level of supervision to perform required tasks and job function
Progressive Casualty Insurance Co
View- Website:
- processcontrol.hu
- Employees:
- 50
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Customer Service RepresentativeProgressive Casualty Insurance Co Mar 2023 - PresentCleveland, Ohio, United StatesTake inbound calls from customers and provide support for inquiries and insurance policy needs by answering questions regarding coverage, rates, billing issues, and general policy reviews.Build trust with customers and offer additional home and auto insurance products based on unique customer needs.
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Fulfillment AssociateAmazon Dec 2021 - Mar 2023Markham, Illinois, United StatesPart of a team that prepares orders for Amazon customers by both packaging and stowing merchandise in crates in preparation for shipment. -
Senior Customer Service Representative AdministratorAmerican Bar Association Jan 2011 - Dec 2021Chicago, Illinois, United StatesExperienced Account Manager with excellent customer service and personable skills which improves the overall customer experience. Responsibilities to initiate, direct and evaluate specific technical and administrative functions on a day-today basis. Generated reports and provide information on departmental assignments and initiatives. Respond to members, non-members, and staff inquiries via email or mail by request for dues notices, member benefit programs, policy issues, membership status questions, lawyer referrals, publications, meetings, and CLE courses. Managed and interpreted ABA policies to members who may need more information or who may have misinterpreted membership or policy information. Referred the general public to other associations and/or organizations to assist persons when ABA did not have information to satisfy their requests and other administrative duties as assigned. -
Customer Service RepresentativeAmerican Bar Association Feb 2007 - Jan 2011Chicago, Illinois, United StatesResponded to members, non-members, and staff telephone inquiries for dues notices, member benefit programs, policy issues, membership status questions, lawyer referrals, publications, meetings and CLE courses using AMBAR and CLE database. Aided in collection of dues revenue and retention of ABA members by requesting waiver of member’s annual dues and section dues, ordering of publication back issues, refunds of payment, reallocations of payments within a member’s account and credit card payments. Serviced members by requesting changes to a member’s record including address changes, section additions/cancellations, changes in bar or enrollment dates, reactivation of a membership, and dues class. Interpreted ABA policies to members who may need more information or who may have misinterpreted membership or policy information. Referred callers to other associations and or organizations in an effort to assist callers when ABA does not have information to satisfy their requests. Initiated, directed, and evaluated specific technical and administrative functions on a day-to-day basis. Generated reports and provided information on departmental assignments and initiatives. Responded to members, non-members, and staff inquiries via email or mail by request for dues notices, member benefit programs, policy issues, membership status questions, lawyer referrals, publications, meetings and CLE courses.Performed other administrative duties as assigned
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Insurance Inside Sales RepresentativeCombined Insurance Oct 2006 - Dec 2006Chicago, Illinois, United StatesMarket and sold Medicare Advantage Plans to existing senior policyholders on Medicare offering Sterling Option I & II Medicare Advantage Plans, Prescription Drug Plans. Certified by Sterling as Medicare Advisor Specialist. Managed accounts and answered customers inquiries on coverages and Medicare plan benefits. Perform administrative tasks, as well as develop leads and schedule appointments. -
Independent Insurance AgentIllinois Mutual Oct 2002 - Oct 2006Market and sold life & health insurance policies, annuities and supplemental retirement plans to consumers through various insurance carriers. Maintained life, health insurance policies, annuities and supplemental retirement plans to consumers. Managed accounts and customer inquiries on coverage limits, terms/conditions, deductibles. Provide quote and bind coverage for customers in timely manner to meet issuance goal -
Customer Service Representative/Financial InstitutionsChubb Insurance Dec 2001 - Oct 2002Chicago, Illinois, United StatesQuote and issued auto policies and processed endorsements for DFI Practice, including new business and renewals. Collaborated with underwriters and agents to enhance productivity and retain business. Achieved service goals for issuance, collection and open items. Engaged in the management of accounts within assigned book of business. Service Center Duties included: Setting-up client files for underwriters purposes for quoting new business, maintaining underwriters electronic and paper files, provided relief for main switchboard operator and other duties as assigned.
Erica Adams Skills
Erica Adams Education Details
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Real Estate Education CoSingle Family Residential Appraisal
Frequently Asked Questions about Erica Adams
What company does Erica Adams work for?
Erica Adams works for Progressive Casualty Insurance Co
What is Erica Adams's role at the current company?
Erica Adams's current role is Senior Customer Service Representative/Administrator at American Bar Association.
What is Erica Adams's email address?
Erica Adams's email address is ad****@****net.org
What is Erica Adams's direct phone number?
Erica Adams's direct phone number is +131298*****
What schools did Erica Adams attend?
Erica Adams attended Real Estate Education Co.
What skills is Erica Adams known for?
Erica Adams has skills like Lotus 1 2 3 And Peoplesoft, Call Centers, Insurance.
Who are Erica Adams's colleagues?
Erica Adams's colleagues are Kim Hiemstra, Melissa Vukovich, Keshawna Garrett, Kirstie Conely, Shivani Kzarts, Katie Bosque, Jacob Natividad.
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Erica Adams
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Erica Adams
Social Impact Enthusiast Leveraging Private Capital To Generate Public ChangeDallas, Tx4comcast.net, commitpartnership.org, gmail.com, commit2dallas.org -
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