Erica Conner Email & Phone Number

Remote

Remote

Remote - Dallas, Texas

Oversee day-to-day registration activities. Build and develop strategic relationships with clients, suppliers, and vendors. Monitor and document hotel room nights and expenditures. Build, design, and troubleshoot user-friendly websites.Bolstered revenue through increased business by restructuring operational procedure for open account● Conferred with client to determine needs and assumed sole responsibility for account● Recommended improved program management strategies and garnered approval● Executed new operational modalities and adjusted when necessaryStrengthened financial position, saving $96K in expenses● Scrutinized expenditures and identified potential overages● Negotiated guest room and meeting room rentals for more affordable rates● Researched food and beverage vendors for competitive pricingKEY COMPETENCIES: NEGOTIATION, BUDGETING, ANALYSIS, CUSTOMER SERVICE, REVENUE, ACCOUNTS, EFFICIENCY, COMMUNICATION

Remote - Dallas, Texas

Directed sales operations for 5-star resort. Researched market and industry trends to unearth new business opportunities. Tracked and sales team performance. Established and maintained client trust through continuous contact and support.Exceeded quarterly and annual revenue objectives by signing client to 2-year contract● Presented 2-year deal as more cost-effective option than annual contracts● Built client trust with hands-on management approach● Demonstrated value proposition by accommodating and entertaining client on propertyKEY COMPETENCIES: LEADERSHIP, CLIENT RELATIONS, CREATIVITY, MANAGEMENT, REVENUE, ORGANIZATION, BUSINESS STRATEGY

Dallas, Texas, United States

Spearheaded sales team for 4-diamond hotel. Developed sales action plans. Analyzed key performance indicators to assess team activity. Collaborated with sales team to define goals and execute strategies.KEY COMPETENCIES: MARKET KNOWLEDGE, INDUSTRY TRENDS, NEGOTIATION, FINANCES, MANAGEMENT, IMPLEMENTATIONMultiplied income and earned High Performer honors by reaching 122% and 126% of sales quota in 2-year period● Assumed primary responsibility for National Association market● Introduced affordable pricing options to client after garnering management approval● Increased brand recognition by attending various expos and conventionsKEY COMPETENCIES: MENTORSHIP, DEVELOPMENT, EMPLOYEE RELATIONS, LEADERSHIP, MANAGEMENTEmpowered staff by driving promotions of 3 assistants to managerial positions● Mentored employees and offered guidance on career decisions● Organized group and 1-on-1 meetings to monitor progress● Maximized exposure by involving team members in site visits, negotiations, and client meetings

Dallas, Texas, United States

Supported sales team for luxury convention-style hotel. Provided clients with information about hotel features, benefits, and pricing. Inspected sites for cleanliness, quality, and security. Collaborated with various departments to create sales pitches and identify business opportunities.KEY COMPETENCIES: ORGANIZATION, LEADERSHIP, ACCOUNTABILITY, COMMUNICATION, MANAGEMENT, PROBLEM SOLVING, PLANNINGDrove $150K revenue increase by taking charge of hotel room blocks for NCAA basketball tournament and weddings● Outlined features and procedures during face-to-face client meeting● Overhauled staff communication process to ensure information flow between departments● Fostered client trust with frequent communication and swift resolution of issues

Dallas, Texas, United States

Liaised between clients and catering managers. Planned events and organized staff meetings. Fielded and resolved customer issues. Collaborated with multiple departments to maximize client satisfaction.KEY COMPETENCIES: COMMUNICATION, ORGANIZATION, OPERATIONS, COLLABORATION, PLANNING, ANALYSIS, PRESENTATIONStreamlined workflow and enhanced productivity by improving interdepartmental communication● Analyzed communication processes and identified pain points● Presented improvement plan to leadership and garnered approval● Trained staff on new processes, implemented plan, and observed feedback