Erica Diamond Email and Phone Number
Erica Diamond work email
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Erica Diamond personal email
I am part of the Group Benefits department at The Hartford, bringing five years of experience in LOA and STD management. I have specific experience in FMLA for flight crew, and the special rules involved. I have a passion for problem solving, and helping others to understand confusing or complex issues. I love using these skills to help my coworkers, and our clients. Prior to the insurance industry, I was a flight attendant, which was just as cool as it sounds, but not as cool as insurance, obviously. Before pursuing my lifelong dream of serving Ginger Ale in the sky, I spent almost a decade with Cookie Lee, a multi-level marketing company, working in the corporate office in the sales and commissions support department, helping women grow their businesses and maximize their commission checks. When not at work, I spend my time catering to the whims of my cat, gardening, googling lists of cat-safe plants, baking, and baking for the cat.
The Hartford
View- Website:
- thehartford.com
- Employees:
- 17473
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Team Leader, Group BenefitsThe Hartford Sep 2018 - Present
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Plan Sponsor Liaison, Group BenefitsThe Hartford Jan 2018 - PresentPortland, Oregon Area• Serves as a single point of contact/subject matter expert for customers, brokers, consultants and internal constituents. • Responsible for analyzing data to resolve escalated and complex global issues. • Participates and/or facilitates meetings for internal and external customers. • Required to maintain working knowledge of disability benefit plans, policy and procedures, legislation and regulatory guidelines. • Present data and information to new and existing clients.• Coordinates and participates in client site visits, including finals presentations, both in the office, and on site at the client's headquarters. • Provide backup to claims manager to train and mentor team, handle escalated calls, and assist with day-to-day claim management questions. • Lead or participate in periodic conference calls with policyholders to maintain smooth relations.
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Plan Sponsor LiaisonAetna Jun 2016 - Dec 2017Portland, Oregon• Serves as a single point of contact/subject matter expert for customers, brokers, consultants and internal constituents. • Responsible for analyzing data to resolve escalated and complex global issues. • Participates and/or facilitates meetings for internal and external customers. • Required to maintain working knowledge of disability benefit plans, policy and procedures, legislation and regulatory guidelines. • Present data and information to new and existing clients.• Coordinates and participates in client site visits, including finals presentations, both in the office, and on site at the client's headquarters. • Provide backup to claims manager to train and mentor team, handle escalated calls, and assist with day-to-day claim management questions. • Lead or participate in periodic conference calls with policyholders to maintain smooth relations. -
Short Term Disability And Loa Benefits ManagerAetna Jul 2014 - Jun 2016Portland, Oregon• Maintained and managed a caseload of short-term disability and leave of absence claims. • Consistently led the team in STD to LTD transition metrics.• Mentored a new team member, and provides ongoing training, direction, and assistance to existing team members. • Developed time management strategies to identify and more quickly process time-sensitive tasks, and shared this method with other team members. • Participated in presentations to share the STD team’s role in Aetna’s process with potential clients.
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Short Term Disability Intake AnalystAetna May 2013 - Jul 2014Portland, Oregon• Took calls from claimants to set up short-term disability claims and FMLA based leaves. • Educated the caller about their disability benefits packages, and set expectations about processing time and benefit amount. • Maintained a caseload of insurance claims by processing incoming paperwork, following up with clients and doctor’s offices to obtain missing information, and sending complete claims to be reviewed by the benefits manager for approval or denial.• Consistently maintained average handle time of calls 30% shorter than teammates, while maintaining over 95% customer satisfaction rating. • Developed and maintained a list of frequently asked questions and provided training and call shadowing for new or less-experienced teammates.
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Flight AttendantHorizon Air Aug 2011 - May 2013• Completed extensive FAA mandated training course to become familiar with federal laws regarding air travel. Performed preflight security checks to ensure emergency equipment was in order. • Reacted quickly in times of in-flight medical until the plane could make an emergency landing. • Remained available during flight to answer questions, check for comfort and compliance, and provide refreshments. -
Consultant Care Team LeadCookie Lee Jewelry Jun 2006 - Sep 2010Tustin, Ca• Supervised and scheduled 15 call center representatives.• Monitored calls and mentored CSRs in customer service, active listening, and problem solving.• Participated in panel interviews to select new employees• Created and implemented new employee training program. • Provided ongoing training to the team.• Handled escalated calls to reach a mutually beneficial outcome with the client.• Represented the department at company-wide meetings. -
Sales Leadership Support/Policy ComplianceCookie Lee Jewelry Oct 2003 - Aug 2010Tustin, Ca• Held daily individual coaching calls with our top sales people to identify and assist with common concerns and areas for improvement. • Designed reports and training materials to support the implementation of a redesigned compensation plan. Represented the company at training events across the country. • Presented bimonthly training via conference calls and webinars. • Maintained and enforced Policies and Procedures guide.
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Front Desk ManagerDays Inn Hotel 1999 - 2001St. Augustine, Fl
Erica Diamond Skills
Erica Diamond Education Details
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Associate Of Arts (Aa)
Frequently Asked Questions about Erica Diamond
What company does Erica Diamond work for?
Erica Diamond works for The Hartford
What is Erica Diamond's role at the current company?
Erica Diamond's current role is Team Leader at The Hartford.
What is Erica Diamond's email address?
Erica Diamond's email address is di****@****tna.com
What schools did Erica Diamond attend?
Erica Diamond attended Saint Johns River State College.
What skills is Erica Diamond known for?
Erica Diamond has skills like Fmla, Disability Insurance, Training, Employee Training, Call Centers, Development And Delivery Of Training, Customer Service, Public Speaking, Hiring, Performance Metrics, Direct Sales, Analysis.
Who are Erica Diamond's colleagues?
Erica Diamond's colleagues are Travis Young, Jessica Kuzmickas, Maria Rodriguez, Amy Hoffman, Michael Murphy, Janet Velasco, Shazia Rose.
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Erica Diamond
Managing Partner At Pourtastic Tastings And Owner At Play Street Museum Of LubbockLubbock-Levelland Area3gmail.com, gmail.com, pourtasticllc.com3 +121479XXXXX
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Erica Diamond
Greater New Orleans Region1nalco.com -
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Erica Diamond
Social Media Manager | Carver Road Hospitality | Curating Culinary ContentLas Vegas, Nv
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