Erica Diamond Email & Phone Number

White Plains, New York, United States

Mamaroneck, Ny

• Provide luxury customer service and immediate resolution to any resident concern or request. • Develop and maintain relationship with residents and excel in communication and follow up. • Contribute to budget development and recommend expenditures within budget allocations for physical repairs and improvements. • Manage and maintain a portfolio of condominiums and cooperative properties by gathering and recording rent, maintaining lease files and tenant data, scheduling preventive maintenance, and delegating work orders on basis of priority. • Develop and introduce preventative maintenance schedules for mechanical, electrical, and plumbing systems. • Serve as Lead Representative to project-manage a broad range of capital improvement projects. • Develop and implement procedures for building management functions to ensure an exceptional resident experience. • Create and monitor staffing standards, policies and procedures with all staff. Excel in acquisition activities to recruit and hire qualified staff, contractors, and maintenance personnel. • Approve all purchase orders, invoices, and handle/complete permit paperwork.

Rye Brook, Ny

• Orchestrated daily operations and administrative functions for a residential property. • Delivered comprehensive administrative support by placing follow-up phone calls and sending correspondence/emails to residents to ensure satisfaction; coordinated general maintenance; facilitated renovations and repairs; maintained accurate records; and evaluated construction/vendor/service contract bids. • Promptly and efficiently investigated and resolved complaints and violations of management rules & regulations. • Forged partnerships with community agencies including fire, law enforcement, and building departments to ensure safety and compliance with all state and local codes, laws, and regulations.

New City, New York

Progressive Management Concepts | New City, NY 2008 – 2012 ACCOUNT MANAGER AND EXECUTIVE ASSISTANT TO THE PRESIDENT Managed fleet accounts totaling 1K+ vehicles for a Fortune Global 500 company and a leading pharmaceutical organization.  Created an internal leasing database, lease commitments and vehicle maintenance achieving a national rating of 89%. Analyzed various data and reports to develop plans for reducing client expenses.  Facilitated and conducted corporate fleet training program at national sales meetings.  Liaised between two of the largest US leasing companies, Donlen & Lease Plan USA, and supported the President of the company.

Customer Service Representative, Global Financial Credit LLC, Katonah, NY- 04/07-9/08• Process pre settlement plaintiff funding transactions• Coordinate and monitor external financial agreements• Act as a client/attorney liaison• Executive Assistant to President of Company

Mt. Kisco, New York

Sales Associate &Assistant Buyer/Merchandiser, The Keeping Room, Chappaqua, NY - 04/06- 03/07• Implement promotional strategies to increase quarterly profits via analysis of product line, competitive costs, sales performance• Negotiate with vendors for samples, product information, shipping & maintenance• Create and implement visual display and floor space strategies• Meet customer service expectations through daily communication, problem resolution, and appropriate follow up.

Stamfod, Ct

• General knowledge of and participation in “grass roots” marketing tactics. • Serve as maitre d’ to meet or exceed each customer’s expectation of the establishment. • Maintain standards for beverage, service, and atmosphere while building positive customer relations.• Continually investigate, negotiate, and implement cost saving measures to maximize nightclub profitability, worked with outside marketing graphic coordinators, and established new techniques.

Chappaqua, New York

• Perform follow up phone calls and letters to confirm satisfaction and encourage additional purchases. • Willingness to learn the products, terminology and history of the artist to effectively communicate with the customer. • Compiled and managed customer database for email newsletter, created new marketing techniques• Wrote press releases and distributed for press release in regional newspapers.

Liberal Arts, Art, Psych, Communications, Criminal Justice

Activities and Societies: Study abroad - London Westminster 2007

Education record

Activities and Societies: Study Abroad Program

Education record

Study Abroad

High School Diploma