Do you highly value your customers? Do you want an employee that makes life streamlined and easy for your team AND clients? Then welcome!Who am I? I am a data-driven, results-oriented, client-focused professional with 12 years’ experience creating targeted growth paths for individuals and organizations. I am an initiative-taking, self-directed, strategic, and adaptable leader who employs high content standards with a track record of driving strong growth within others. What’s my journey? I started in the classroom. However, I always strived for more. I quickly became academic chairs, department leads, and trusted advisors to my team, others, and leadership. I naturally began partnering with nonprofits and for-profits to continue raising my level. Eventually, it was not enough for me. Two years ago I decided to become a transitioned teacher. I joined a startup where I was officially the first full-time employee. I dove into everything headfirst. I learned every aspect of building a company. I have worked with more cross-functional teams than what the definition of cross-functional teams probably notes. Many times, I was my own team. I started off as Operations Manager and proved I was so unique with clients that I became as a CSM.Why Customer Success? One of my greatest strengths is my ability to make connections. I can quickly identify someone's strengths/weaknesses and create training or action plans to fulfill individual needs or connect others together to fill in gaps. I see ‘big picture’ and ‘little picture’, which is not common. My colleagues describe me as having the strongest detail-orientation and memory they have ever worked with. I maintain a high level because I know how to deeply organize everything so nothing ever gets lost, which means I can retain higher information than the average human. Don’t trust me? Let’s talk!Quotes from my team and clients:“Thank you for your precision” – Albert N., CFO“You are the Guru!!!” – Ashley K., Tutor Success“You notice things like no other. Seriously…you’re amazing” – Jessica L., CSM“I love working with you. You are so creative and work around things so well” – Jessica M., Tutor Success“It was seamless to organize and set up. There was clear communication.” – Kimberley M., Marin County“My favorite part was being able to offer students free tutoring. I also enjoyed how collaborative the partnership was. Emails were answered quickly. Thank you!” – Mike S., Novato Unified District“Thank you! Above and beyond as usual with the weekend fix. Have a good rest of your weekend!” – Julia H., NYC DOE
