Erica Hermann, Msm Email & Phone Number

Brown Deer, Wisconsin, United States

Brown Deer, Wisconsin, United States

Champion for full Software as a Service suite encompassing platforms for advanced water infrastructure management enabling organizational efficiency and cost savings. -Developed processes for enhancing communication to internal stakeholders decreasing knowledge gap for sales and field support teams.-Generated marketing and technical documentation-Collaborated with hardware product management teams to build a new offering to integrate siloed products into one application to enhance customer satisfaction and increase speed to market with higher value products-Created internal processes for more efficiently collecting customer feedback and introduced new technologies to increase the use of data driven decision making throughout the organization

Greater Milwaukee Area

Progressively advanced in the organization and identified as a high potential contributor. Initiator for multiple initiatives for process improvements resulting in savings in time and money. Recognized multiple times for exemplary contributions to business transformation efforts and employee engagement. • Curate updated product suite for organizational members leveraging research and cognitive diverse teams • Confidently communicate value proposition and strategy recommendations to executive leadership and front lines employees with an audience ranging from small teams to all-staffs of over 200 • Effectively lead and collaborate with cross-functional teams within the agile framework and scrum methodology to deliver results • Ensured continued product growth by implementing systems for customer participation and feedback

Milwaukee, Wi

Greater Milwaukee Area

Participated in and analyzed over 100 qualitative interviews to develop in depth VoC analysis with the goal of making recommendations to business transformation.Lead conversation with executive leadership on proposed strategic initiativesSupported presentations made to the Board of Directors on recommended initiativesPresented to all-staff of about 200+ on research findingsMade recommendations to staff engagement and change management initiatives

Collaborated with Financial Representative to achieve best business results. Successfully delivered customer service and administration resulting in over $1M in sales in one quarter. • Drove customer retention and upsell opportunity for clients leveraging CRM technology • Recognized process improvements to maximize the amount of client touchpoints within week • Collaborated with Financial Representative to establish strategy for client acquisition

Master Of Science In Business Management

Coursework: Business Analytics, Accounting, Information Technology, Human Resources Management, Business Economics, Finance, Supply Chain.

Bachelor Of Science, Community Engagement And Education Sub-Major In Community-Based Organizational Leadership

Coursework: Not-for-profit administration and leadership, budget construction, strategy, program development and evaluation, and grant.