Erica Jackson Email and Phone Number

• Responsible for coordinating and scheduling all audio-visual services for assigned conferences• Perform routine administrative duties such as typing proposals, and reviewing contracts• Knowledgeable in A/V contracting

• Point person with all things related to AV, Live Streaming, and monitoring the inside of the conference room. • Responsible for transportation of equipment including laptop, projector, and all Live Streaming equipment (ATEM Mini Switcher & Behringer Audio Interface). • Responsible for setting up previously mentioned AV equipment and testing to make sure everything functions correctly onsite• Troubleshoot and problem-solve audio-visual and IT equipment

• Liaison between the clinical review team and the speaking faculty • Data gathering for the management of faculty expenses• Assisting in the creation and management of the conference agendas • Manage and drive all aspect of the planning, organization and execution of conference/event registration processes, to include event logistics, registration & attendee tracking, presentation and materials support, and pre and post-evaluations• Facilitate the training of new hires to the registration team• Serve as a coordinator for 45 faculty speakers, invite and assign speakers to conferences; coordinate all travel and hotel accommodations, assist with presentation logistics• Set due dates for the review of all content, to include formatting materials and producing flash drives used for all conferences• Deliver guidance to conference participants regarding the registration process and information about conferences, to include content, accreditation, travel advice, hotel accommodations, and local attractions

• Manage the planning, coordination, logistics and execution of continuing medical conferences (CME) at world-renowned domestic and international resorts, with anywhere from 60 to 300+ attendees.• Coordinate all onsite event logistics, monitor timelines, and proactively troubleshoot/resolve any emerging problems/issues to ensure events run smoothly; facilitate pre-conference meetings at client locations.• Manage keynote speakers, all onsite food and beverage/catering needs, event flow logistics, and onsite registration/check-in processes.• Gather information on each conference to achieve quality event production for future conferences.• Conduct and analyze post-event evaluations and notes in order to identify issues in processes; positively define company brand through conference and event success.• Serve as a liaison to identify needs and ensure customer satisfaction between MER, hotel, attendees and VIP speakers; develop rapport and maintain close working relationships with clients, faculty speakers, and onsite hotel staff.

• Assisting customers over the phone and online with conference registrations and logistics.• Domestic and international travel to conferences, serving as an on-site conference coordinator for the programs.• Tending to general office work including shipping meeting materials and data entry.

• Responsible for providing consistent quality service through professional food and beverage service in the Banquet department.• Carrying out policies and procedures of the Cheyenne Mountain Resort and Benchmark International.• Ensuring that liquor laws and liquor rules of the State of Colorado and the city of Colorado Springs are strictly adhered to. • Ensuring completion and distribution of banquet critiques for all events. • Ensuring completion of necessary inventory checks, product returns and month end inventory reconciliation as requested.

-Ensure that my assigned events and activities are organized and executed-Exhibit a sense of urgency, confidence, and composure at all times-Possess the foresight to solve problems before they occur and accept accountability for issues that do arise-Ensure that any and all Food and Beverage items are presented and served correctly-Follow Banquet Event Orders for the event-Alerting the Executive Chef or Culinary Team of any changes in the schedule of service

• Set up, stock, and maintain work areas. • Take orders from customers, input orders into micros, and obtain payment and provide change. • Prepare food, coffee and other beverages, including alcohol. • Prepare ingredients for cooking, including portioning, chopping, and storing food. • Process all orders and collect payment from customers. • Provide assistance in Food and Beverage areas including busing, cleaning and resetting tables, delivering food to guests, general cleaning of food and beverage prep areas and other areas within the lobby area.

• Set up, stock, and maintain work areas. • Monitor and maintain cleanliness, sanitation, and organization of assigned station and service areas. • Speak with others using clear and professional language. • Support team to reach common goals. • Ensure adherence to quality expectations and standards. • Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. • Perform other reasonable job duties as requested by Supervisors.

• Answering phones, preparing timelines, general collating and other tasks, as assigned.

• Helping to create energy and excitement in Downtown Fort Collins through various promotions and special event marketing• Promoting Downtown and helping it thrive.• Assisting with data management, logistics support, volunteer recruitment, vendor outreach and communications• Also assisting with social media and other marketing efforts, membership coordination, and entertainment and programming support.

• Greet all customers with sincerity• Provide friendly service to everyone who visits Cane’s• Informs customers of basic product information upon request• Maintain a presentable appearance to the customer• Work the register system to receive orders from the customer• Place all orders accurately• Work hard to keep the inside and outside of the restaurant clean by using “clean as you go” practices

• Refill drinks when one third full to ensure the guests' glass is never empty.• Comply with all state and federal liquor laws by requesting that guests who appear to be under 30 years of age present a valid form of ID.• Clean and maintain side and beverage stations, and floor and table appearance.• Complete side work including keeping ice bins full, restocking glasses, and keeping plates stocked.• Participate in the upkeep of guest restrooms.• Maintain a neat, clean, well-groomed appearance.• Maintain a friendly and cooperative manner with customers, team members, and supervisors.

Food preparation of burritos and tacos, service of meals, and using a cash register