Erica Klein Email & Phone Number

Alexandria, Va, Us

Washington D.C. Metro Area

➤ Aligning with client stakeholders to define and execute strategic education goals and key performance indicators, including delivering high quality programming and program revenue generation, resulting in over 3 million dollars in annual revenue.➤ Spearheading new business development programs with multiple client organization from concept creation to development to implementation and management, while leveraging key partner relationships.➤ Championing innovative education and event strategy, inclusive of in-person and virtual events, live and on-demand online education, certificate programs, technical education, digital badging, exam preparation courses and more. ➤ Effectively implementing client strategic planning, operations, financial, and project management, policy development, and program implementation and evaluation, with an emphasis on education strategy, for multiple client’s organizations ranging in operational budgets from $50,000 to $6.2 million.➤ Creating educational program content for a variety of client events in healthcare and business trade industries, leveraging extensive organizational and communication skills to manage 15+ events a year, ranging from 50 to 2,000+ attendees.➤ As a member of the Education Senior Leadership Team and the SmithBucklin Executive Group, leading cross functional teams and coaching staff to ensure high engagement and strong performance.➤ Successfully developing and launching several of the company's largest certification and accreditation programs of varying size and specialty, including providing strategic guidance and oversight to drive program growth/enhancement.➤ Collaborating closely with 10+ client associations’ certification boards, subject matter experts, and vendor partners to proactively manage the entire certification process from exam creation and delivery to maintenance.

Washington D.C. Metro Area

➤ Provided leadership and guidance for multiple certification programs, ranging in size, specialty, and volume, while coordinating project management, policy development and implementation, program delivery, evaluation, and improvements.➤ Developed business plans and strategic initiatives, utilizing best practices to ensure ongoing success, growth, and development of the programs.➤ Determined budgets to deliver desired education outcomes, developing product models, and tracking expenditures.➤ Implemented project management processes around planning, organizing, and managing resources to ensure the successful achievement of specific project goals and objectives across multiple client teams.➤ Conducted the “Request for Proposal” process for multiple certification and education programs to evaluate ideal business partners in accordance with program objectives.➤ Effectively managed staff to maximize productivity and ensure effective turnaround of educational projects, while providing direction on staff orientation and development, and evaluated individual performance through annual reviews.➤ Successfully ensured compliance with National Commission for Certifying Agencies accreditation requirements, including performing continuous auditing of all activities and processes for multiple certification programs.➤ Ensured appropriate communications and client management plans were in place, inclusive of program activities, project and budget status, key issues, and resolutions.

Washington, Dc

Ashburn, Virginia

➤ Assisted management of medium sized learning center and responsible for general daily administrative activities including preparing schedules, payroll, maintaining center appearance and preparing management reports. ➤ Maintained client database, financial records, student and teacher files, and management appointments➤ Directed grass roots marketing projects and local advertising activities in the Ashburn community➤ Provided the highest quality customer service and support for center membership and prospective members