Erica Bakos Email & Phone Number

Performance-driven, highly motivated, and dynamic Customer Success Manager highly recognized for improving team performance on customer service metrics. Rich experience in managing multiple accounts, increasing sales and revenue, developing client onboarding processes, and organizing meetings and events. Possess strong customer orientation, outstanding communication skills, excellence in problem-solving, and significant experience leading people and managing teams. Ability to motivate teams and coach underperforming individuals into overachieving professionals. Dedicated to developing and implementing process improvements to drive company growth and technical innovation. Proactive, energetic, and a master troubleshooter. Ability to effectively handle pressure without compromising service quality, excellent interpersonal skills, and a strong work ethic.