Erica Scarpa Email & Phone Number

New York, New York, US

New York, New York, US

New York, NY, US

• Developed and executed a talent pipeline strategy to address hiring challenges for clients
• Led internal pipeline calls for the global Enterprise team, focusing on growth within target markets
• Collaborated cross-functionally to establish sales processes aligned with overall goals

• Collaborated with sales teams to optimize processes, tools, and reporting, driving growth and fostering a motivated culture
• Implemented sales enablement strategies to enhance team performance and achieve revenue targets

Work From Anywhere, Remote, OO

• Effectively collaborated with the executive team and cross-functional departments to execute the Enterprise GTM plan
• Responsible for defining, creating and executing GTM plans for new target markets and delivery models
• Built and launched the first ever CX Enterprise survey to identify areas of customer service improvement

Work From Anywhere, Remote, OO

• First Enterprise hire to spearhead key initiatives to build a world class sales and client services team resulting in hypergrowth, $25M to $300M over 3 years
• Led weekly global sales team pipeline meetings, tracking against performance and gathering market insights to help formulate future GTM plans
• Rolled out outbound sales strategy and tools to target F1000 companies resulting in 100% growth YoY
• Served as marketing and product liaison to ensure client success and overall GTM alignment

Chicago, Illinois, US

• Hired, managed and coached 20+ SDRs and AEs nationwide to achieve a $45M goal
• Established a performance-based culture through reports, tracking metrics, and motivating compensation models
• Created ongoing training curriculum to increase individual sales conversion rates by 10% and team productivity by 20%

Chicago, Illinois, US

• Grew CDA team by 100% and refined the CDA program to enable greater scalability
• Decreased CDA ramp-up time by 50% and exceeded established KPIs by over 35%
• Efficiently executed on 400+ targeted marketing campaigns including content creation, sales training and tracking

Chicago, Illinois, US

• Developed a CDA team that generated hundreds of sales opportunities, producing $30+ million in revenue
• Scaled client outreach by executing over 250 targeted campaigns with the Marketo platform and streamlined a follow up process to increase sales opportunities

Chicago, Illinois, US

• Successfully launched and led scalable onboarding program, seamlessly onboarding 10 CDAs in 6 months
• Appointed by the SVP of Client Development to source, develop and train sales collateral for CD team

Chicago, Illinois, US

• Supported the front lines sales directors through developing and expanding client relationships within the F1000

• Worked with the COO directly to prepare client RFP responses and client proposal decks for F500

Cleveland, Ohio, US

• Advocated for new/changed local, state and federal laws and regulations impacting healthcare, hospitals and patients
• Wrote news articles, updated legislative/board survey databases, and coordinated legislative tours
• Interacted with management and clinical program leaders

Dearborn, Michigan, US

• Completed reference and research projects, and attended 4 congressional hearings. Interacted with state and legislative personnel in person and via conference calls
• Compiled disorganized PAC budget information into an easy-to-use reference manual
• Performed auto industry research using the Vocus’ Government Database. Leveraged database to send publications/invitations to Federal and State legislative contacts.
• Followed Twitter event with President Obama and 2 Politico events on the environment and natural resources. Wrote summaries for the Communications Department

• Provided editorial assistance for leading gastronomic magazine, including in-depth article research, fact checking, selecting/securing images, and copy-writing. Exceptional detail and team orientation
• Produced timely, organized assignments leading to byline magazine article
• Researched/co-authored The World of Grapes − published September 2010, addressing why so few of these widely planted horticultural crops are fit for winemaking
• Investigated and drafted 2 feature stories − The World of Beer and The World of Tea

• Arranged training sessions for new underwriters, created HR files and coordinated weekly payroll
• Maintained loan inventory on internal system
• Completed assigned projects, including compilation of US labor statistics

Bachelor Of Arts (B.A.), Economics And Political Science

Education record