Erica Del Rosario Email & Phone Number

Greater New York City Area

Greater New York City Area

Tour & TravelGovernmentCorporate

Nyc

Hampton Inn ChelseaHampton Inn Madison Square GardenHoliday Inn Express Madison Square GardenHilton Garden Inn Midtown East 52nd Street - opening in 2014Holiday Inn Express Times Square SouthHampton Inn Times Square Candlewood

New York

Hampton Inn ChelseaHampton Inn Madison Square GardenHoliday Inn Express Madison Square GardenHilton Garden Inn Midtown East 52nd Street - opening in 2014

Best Western Plus Seaport Inn

Best Western Seaport Inn, New York NY2010 - Present- Sell hotel guestrooms and meeting facility to groups & corporate clients through direct client contact.- Established a client base from organizations, associations, social and corporate business via outside cold calls.- Ensured that preset sales expectations are met and exceeded.- Develop and maintain relationships with key clients- Negotiate guest room rates, meeting room rental - Confirmed all requirements via sales contract- Assist the General Manager with the implementation and achievement of the Sales Marketing Plan.- Attend and represent company at Networking Events.- Conduct tours of the hotel and meeting room; entertain potential clients in accordance with company and property policies and procedures.- Assisted General Manager when needed; completed reports for General Manager in his absence.- Responded quickly to guest requests in a time and friendly manner.- Follow up to ensure guest satisfaction.- Assisted front desk when needed to check guest in and out.

2008-2009 Doubletree Hotel Tarrytown, NYSales ManagerResponsible for all groups within the SMERF Market (Social, Military, Educational, Religious & Fraternal) with & without meeting space• Ensured that Group Resumes and BEO were completed in a timely manner• Ensured that all notes were entered into Delphi for group bookings• Conducted Site Inspections with potential clients• Attending Pre Convention Meetings & Revenue Meetings on a weekly bases• Maintained & Managed Corporate Accounts to achieve guest satisfaction• Attended trade shows & networking events to promote the hotel• Prospected new business via outside sales calls, email and sales blitz• Performed tasks assigned by the Director of Sales • Maintained a weekly Sales Report

2005-2008 Fitzpatrick Hotels Group New York, NYGroups & Sales Representative• Responsible for all group requests with & without meeting space• Entered all group bookings & reservations into the Reservation System(SynXis)• Reviewed all Banquet Checks and prepared Performa Invoices for Groups• Responsible for booking the Boardroom with & without Food/Beverage• Checked arrival list daily for corporate bookings• Entered new & existing rates for accounts/packages into the hotel system & GDS• Updated E-Z Yield when needed for the Revenue Manager• Distributed Reports – Monthly Corporate Production, On the Books Report• Organized weekly BEO & Group Resume Meetings• Conducted Site Inspections for groups & potential new corporate accounts• Completed RFP for new corporate & existing accounts• In 2006 promoted from Group Coordinator to Groups & Sales Representative • Assisted the Director of Sales when needed

2000-2004 Hudson Hotel New York, NYReservations Supervisor• Supervised a team of 6 agents and ensured all reservations were entered in a timely manner• Checked Arrivals List on a daily bases• Attended Morning & Department Head Meetings• Responsible for commission check and no show payments• Assisted with Forecast and Revenue Reports when needed• Assisted the Revenue Manager when needed• Responsible for weekly payroll• Updated VIP List for upcoming arrivals

Masters, Business Administration

Bachelors, Hospitality

Education record