Kyle Bower, Cem Email & Phone Number

Frederick, Md, Us

Current: Hampton Inn & Suites by Hilton AnnapolisVisitation Hotel Frederick, a Tribute Portfolio Former: Embassy Suites by Hilton Palm Desert

✦8 Hotels including 3 Marriott, 2 Hilton and 3 IHG✦Sole Sales & Marketing Operative for Mansa Portfolio✦Introduced Trailblazer Training Program for Internal Development✦Introduced Cloud and File Sharing Platform & Data Set Reporting✦Portfolio YOY Business Transient Up 181.4% Avg. 45.35%Group 460.5% Avg 115% per Sample Size: 4

5630 Tilghman Street Allentown, Pa 18104

23 S. 2Nd Street, Harrisburg, Pa 1710

–Responsibilities have included but are not limited to accounts payable, account receivable, labor management, and procurement. -Chairman of MDTDT’s IHG Green Engage Committee, 2015 Compliant. -Chairman of MDTDT’s Risk Management Safety Committee. –Weekly scheduling responsibilities for the Front Desk, Concierge, and Security Staff, accumulating to fifteen (15) to twenty (20) staff members. -Purchased necessary Front Office Supplies / Items through purchase order process while submitting monthly Front Office Department inventory to General Manager. –Responsible for submitting a Front Office Manager’s Daily Report. The report included Manager on Duty details, History and Forecast, Deposit Activity and the Daily Front Office Checklist. Provided guests with exceptional service recovery through hotel’s renovation process. –Built on to the accumulated amount of Intercontinental Hotels Group certifications. -Assisted in overlooking this two hundred sixty-one (261) full service hotel.

–77 keys -Responsibilities have included but are not to limited accounts payable, account receivable, labor management, and procurement. –Scheduling of Front Desk staff with implementation into the hotel management software InnFlow. Reviewed and responded with sincerity to both positive and negative reviews from sources such as IHG Guest Reviews, MemberWeb, Booking.com, Expedia.com, Hotels.com and TripAdvisor.com. –Responsible for sending a Front Office Daily Report, a daily recap of all daily operations to Owner, General Manager, and Management Company. -Ensure all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift. -Establish and assign the Housekeepers report for Executive Housekeeper and respective staff. –Fully acclimated with Visual Matrix and Opera property management software. –Provided costumers with exceptional customer service through hotel renovation and joint conversion process. –Recipient of multiple Intercontinental Hotels Group certifications.

2141 Packhouse Rd, Fogelsville, Pa 18015

-Then cared for garnishing dishes or plating salads and desserts. -Know all of the stations of the kitchen, to serve as a fill-in when necessary. -Decorate and present cold food for buffets and banquets. -Specializes in the preparations of salads, cold soups, fresh fruit displays, fresh vegetables, butters and spreads, preserved meats and cheeses. Possess a keen eye to detail and is a master at utilizing the leftovers in the kitchen. -Attended to guest both checking in and out with a courteous manner