Erica Durso Email & Phone Number

Boulder, Colorado, United States

Responsible for leading the production and optimization of scalable, high-quality learning solutions while managing a multidisciplinary team.-Process Optimization: Streamlined learning product production workflows to minimize bottlenecks and enhance development timelines.-Team Leadership: Managed a team of instructional designers, content developers, graphic artists, and editors, providing mentorship to foster professional growth.-Innovation and Technology: Evaluated and implemented new learning technologies, including a new learning content management system, resulting in improved product engagement and quality.-Strategic Collaboration: Partnered with Product Managers, SMEs, and stakeholders to analyze learner needs and design impactful learning solutions.-Data-Driven Improvement: Established evaluation metrics for learning solutions, utilizing feedback to continuously enhance product effectiveness.

Colorado, United States

Collaborated with subject matter experts, product stakeholders, and customers to design modern learning experiences for both the classroom and on-the-job settings.-Developed expertise in managing relationships with SMEs to balance content load throughout the curriculum.-Mentored colleagues through job aids, observation, and facilitation of the Learning Community of Practice.-Implemented Learning Cluster Design as a preferred method for curriculum design.

Boulder, Colorado, United States

Worked cross-functionally to develop adult learning content designed for both instructor-led training and asynchronous e-learning.-Applied instructional design standards to new material.-Built strong relationships with colleagues to improve and accelerate development timelines.-Developed expertise in tools such as Articulate Rise, Articulate Storyline, and Camtasia.

Boulder, Colorado

Edited, tested, and deployed adult learning content.-Designed systems to ensure adherence to corporate style guides and templates.-Redesigned the QA process to engage all roles and ensure quality standards.-Created training documentation for learning delivery systems like Xyleme and Appinium.

Boulder, Colorado

Resolved customer issues and facilitated successful adoption of SAFe practices.-Enhanced Salesforce tools for customer success management.-Developed onboarding materials to support new hires.-Acted as a part-time Scrum Master/Team Coach.

Boulder, Colorado

I manage the day-to-day operations to ensure a clean, well organized store. I support the sales team, technical team, and store leaders to ensure we have the supplies and facilities needed to support the high standards set for the customer experience. I also support the leadership team in ensuring that they are able to provide incredible developmental opportunities for the internal customers.

Boulder, Colorado

Business Specialist, Apple Inc May 2011-CurrentConsult and develop complete technology solutions to help organizations incorporate, deploy, and manage Apple devices.

Performed qualitative and quantitative research to monitor and perfect the Apple Retail customer experience.

General Manager, The Mad Potter, September 2004-July 2010Managed all day-to-day aspects of running an established and beloved local business. Led a team of employees to inspire and encourage creativity in patrons while maintaining a clean and comfortable environment for families.