Erica E. Email & Phone Number

Richmond, VA, US

Mclean, VA, US

- Actively participated in incident response planning exercises as part of an integrated crisis management framework. - Implemented effective controls to identify, assess, and mitigate operational risks associated with work processes across the department. - Enhanced operational performance by conducting regular audits and making necessary adjustments to.

Mclean, VA, US

• Promoted from Sr. Process Manager to Principal Process Manager in Jan. 2022
• Developed and implemented a Premium servicing strategy for Upmarket customers, utilizing data analysis to drive improvements.
• Managed stakeholder expectations and influenced buy-in of new product intent and strategies through data analysis and design thinking methodologies.
• Communicated project milestones and performance metrics to senior leaders and executives, ensuring alignment with business goals.- Aligned strategic objectives with organizational goals by collaborating closely with.

Mclean, VA, US

• Promoted to Senior Closing Associate in July 2018- Facilitated smooth transactions by collaborating with internal departments such as underwriting, legal, and closing teams. - Ensured compliance with industry.
• Initiated process improvement initiatives within loan closing, booking, and servicing using Agile methodology.
• Coordinated with Underwriters, Relationship Managers, and Attorneys to expedite credit agreements for loan closings.
• Earned “Achieving Commercial Excellence” award nomination for strategic boldness and unmatched client experience.

Mclean, VA, US

• Initiated process improvement initiatives within loan closing, booking, and servicing using Agile methodology.
• Coordinated with Underwriters, Relationship Managers, and Attorneys to expedite credit agreements for loan closings.
• Earned “Achieving Commercial Excellence” award nomination for strategic boldness and unmatched client experience.

Greensboro, North Carolina, OO

- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants. - Managed multiple loans simultaneously, ensuring timely completion of each task assigned without compromising on compliance or quality standards. - Collaborated with other departments including sales, underwriting, legal teams for.

Göteborg, SE

- Collaborated with third-party suppliers, company leadership and certified dealers to build and maintain strong business relationships and growth opportunities- Coordinated with customs brokers to ensure clearance and on-time delivery for shipments between the United States, Canada and Mexico. - Oversaw administration of the sales, servicing and inventory.

Göteborg, SE

- Tracked and monitored metrics and data regarding parts backorders to predict future inventory needs and coordinate parts orders with certified dealers- Analyzed production data, tracked trends and forecasted inventory availability between internal distribution channels, third party vendors and production facilities to support customer uptime- Became.