Erica E. Email & Phone Number

Richmond, Va, Us

Mclean, Va, Us

- Actively participated in incident response planning exercises as part of an integrated crisis management framework. - Implemented effective controls to identify, assess, and mitigate operational risks associated with work processes across the department. - Enhanced operational performance by conducting regular audits and making necessary adjustments to processes. - Streamlined communication channels to facilitate efficient collaboration among team members and stakeholders for a variety of projects. - Reviewed and updated departmental policies as needed to ensure compliance with industry regulations and best practices. - Provided exceptional support to senior management during audits and regulatory reviews, demonstrating expertise in relevant policies, procedures, and regulations.

Mclean, Va, Us

Promoted from Sr. Process Manager to Principal Process Manager in Jan. 2022• Developed and implemented a Premium servicing strategy for Upmarket customers, utilizing data analysis to drive improvements.• Managed stakeholder expectations and influenced buy-in of new product intent and strategies through data analysis and design thinking methodologies.• Communicated project milestones and performance metrics to senior leaders and executives, ensuring alignment with business goals.- Aligned strategic objectives with organizational goals by collaborating closely with senior leadership teams. - Led the execution of key initiatives, driving operational improvements and cost reductions. - Implemented effective change management strategies for the successful integration of new processes. - Collaborated with cross-functional teams to generate insights on market trends and deliver customer-centric, data-driven solutions. - Led client engagements and workstreams related to process improvements and operational analysis for customer-facing services and functions. - Enhanced company culture by developing and implementing comprehensive inclusion and diversity programs.

Mclean, Va, Us

Promoted to Senior Closing Associate in July 2018- Facilitated smooth transactions by collaborating with internal departments such as underwriting, legal, and closing teams. - Ensured compliance with industry regulations through thorough due diligence, SOX reviews and attention to detail in credit agreements. - Coordinated effectively with cross-functional teams, including credit analysts and legal professionals, to ensure smooth loan processing from initial application to closing. - Identified opportunities for continuous improvement within the department, leading projects aimed at enhancing overall performance metrics. - Improved productivity by providing ongoing training and guidance on best practices in commercial lending operations, as the lead for a team of 6 high performing loan closers.• Initiated process improvement initiatives within loan closing, booking, and servicing using Agile methodology.• Coordinated with Underwriters, Relationship Managers, and Attorneys to expedite credit agreements for loan closings.• Earned “Achieving Commercial Excellence” award nomination for strategic boldness and unmatched client experience.

Mclean, Va, Us

• Initiated process improvement initiatives within loan closing, booking, and servicing using Agile methodology.• Coordinated with Underwriters, Relationship Managers, and Attorneys to expedite credit agreements for loan closings.• Earned “Achieving Commercial Excellence” award nomination for strategic boldness and unmatched client experience.

Greensboro, North Carolina, Oo

- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants. - Managed multiple loans simultaneously, ensuring timely completion of each task assigned without compromising on compliance or quality standards. - Collaborated with other departments including sales, underwriting, legal teams for seamless coordination during the entire loan cycle process. - Strengthened relationships with clients through consistent follow-up calls and personalized attention to their needs. - Identified opportunities for cross-selling and upselling, maximizing revenue potential from existing customers. - Ensured integrity of loan portfolios by conducting thorough due diligence on high-risk loan applications.

Göteborg, Se

- Collaborated with third-party suppliers, company leadership and certified dealers to build and maintain strong business relationships and growth opportunities- Coordinated with customs brokers to ensure clearance and on-time delivery for shipments between the United States, Canada and Mexico. - Oversaw administration of the sales, servicing and inventory processes for Prevost, working with internal stakeholders and external partners to resolve escalations

Göteborg, Se

- Tracked and monitored metrics and data regarding parts backorders to predict future inventory needs and coordinate parts orders with certified dealers- Analyzed production data, tracked trends and forecasted inventory availability between internal distribution channels, third party vendors and production facilities to support customer uptime- Became subject-matter expert regarding systems, policies and processes due to ability to diagnose areas of improvement