Erica Burk (Lerner), Shrm-Cp is a NAMR Human Resources Generalist and Manager at Boston Consulting Group (BCG). She possess expertise in customer service, sales, time management, customer satisfaction, leadership and 13 more skills. Colleagues describe her as "I had the pleasure of working with Erica from January through August, 2014 in her role as Documentation Specialist. She was hired to support our Knowledge and Learning Infrastructure team with technical writing and the development and enhancement of training materials. In this role, Erica worked with subject matter experts and trainers to identify learning needs and transfer them into easy-to-use procedures and on-line reference materials Erica demonstrated an excellent work ethic, a willingness to learn new things, and a drive for results and high quality work. We learned early on that she could take on more responsibility quickly as she asked questions, took the required next steps, and was highly accountable for her work. She recognized process improvements and took the initiative to implement them. She supported our national sales meeting work by assisting in the creation of an on-line conference site, created a post conference survey, and provided a summarized report of the survey results. Erica supported many team members across our global team and was comfortable working with new clients and projects in all locations as well as various levels of management in the company. When asked to take on a new project, Erica took the initiative to learn about the project, key stakeholders, and overall goals in order to effectively provide the best solution and support. If she was asked to use new technology, she taught herself through on-line research, asking others for support, or jumping in and practicing. She assisted the Women's Leadership Network by providing research and relevant blog posts and newsworthy topics to our on-line community. While Erica's role in our team was as a co-op student, her contributions, dedication to her work, and level of accountability were comparable to those of our full time team members. She was conscientious, hard working, and polished in her work with our team and our clients. I recommend her highly to any organization looking for a talented, versatile, and energetic team member."