Erica Flores Email & Phone Number

Spring Hill, Fl, Us

Florida, United States

Delivered comprehensive support for EMR/PM/Medical/Salon CRM, demonstrating expertise in diagnosing user questions and issues. Guided clients through step-by-step resolutions with a strong emphasis on excellent customer service.• Accurately processed and recorded cases using Salesforce, concurrently managing up to 70 cases. Demonstrated strong organizational proficiency and attention to detail in handling a high workload.• Diagnosed and resolved software and hardware issues while… Show more Delivered comprehensive support for EMR/PM/Medical/Salon CRM, demonstrating expertise in diagnosing user questions and issues. Guided clients through step-by-step resolutions with a strong emphasis on excellent customer service.• Accurately processed and recorded cases using Salesforce, concurrently managing up to 70 cases. Demonstrated strong organizational proficiency and attention to detail in handling a high workload.• Diagnosed and resolved software and hardware issues while consistently maintaining a 95% customer satisfaction score, highlighting effective problem-solving skills and a commitment to delivering high-quality support.• Worked in a fast-paced environment, delivering client support through chat, phone, and support tickets. Served as a subject matter expert for peers, utilizing Slack for effective communication and knowledge sharing. Show less

Florida, United States

Administer exceptional customer support for hardware and network-related issues, utilizing extensive product knowledge to recommend services and provide effective account management support to customers.• Consistently exceeded monthly metrics by ranking in the top 5% of the workgroup, demonstrating strong commitment to meeting and exceeding targets.• Provided customer support by troubleshooting and resolving hardware and network-related issues, ensuring customer… Show more Administer exceptional customer support for hardware and network-related issues, utilizing extensive product knowledge to recommend services and provide effective account management support to customers.• Consistently exceeded monthly metrics by ranking in the top 5% of the workgroup, demonstrating strong commitment to meeting and exceeding targets.• Provided customer support by troubleshooting and resolving hardware and network-related issues, ensuring customer satisfaction and retention.• Recognized for providing exceptional customer service and receiving numerous compliments from satisfied customers. Show less

Tampa, Florida

Responsible for both purchasing gold through negotiation and managing the day-to-day operations of the store.• Utilized effective negotiation skills to consistently achieve a 95% close rate when purchasing gold, resulting in increased profitability for the business.• Accurately completing online police reports and paperwork, providing thorough and accurate information.• Responsible for opening and closing the store, as well as managing inventory showcasing a strong… Show more Responsible for both purchasing gold through negotiation and managing the day-to-day operations of the store.• Utilized effective negotiation skills to consistently achieve a 95% close rate when purchasing gold, resulting in increased profitability for the business.• Accurately completing online police reports and paperwork, providing thorough and accurate information.• Responsible for opening and closing the store, as well as managing inventory showcasing a strong commitment to ensuring the smooth and efficient operation of the business. Show less

Tampa, Florida

Provided technical support for small appliances, handle escalated calls, provide call monitoring for quality assurance, and train new hires, showcasing a diverse range of skills and expertise in the field of customer service and support.• Consistently exceeded company goals by answering an average of 80-100 calls/emails per day, surpassing the target by 10%.• Handled escalated calls, demonstrating strong conflict resolution and de-escalation skills to provide exceptional customer… Show more Provided technical support for small appliances, handle escalated calls, provide call monitoring for quality assurance, and train new hires, showcasing a diverse range of skills and expertise in the field of customer service and support.• Consistently exceeded company goals by answering an average of 80-100 calls/emails per day, surpassing the target by 10%.• Handled escalated calls, demonstrating strong conflict resolution and de-escalation skills to provide exceptional customer service and ensure positive outcomes for all parties involved.• Collaborated with management to identify areas of improvement and implement effective solutions.• Trained 20 new hires on processes, policies, and systems to ensure successful onboarding experience. Show less