Erica Gorman Email & Phone Number

United States

As a passionate and results-driven Customer Success Account Manager at Microsoft, I am dedicated to empowering businesses to achieve their goals by leveraging cutting-edge technology solutions focusing on Artificial Intelligence, Azure and Copilot. I collaborate with enterprise-level clients to understand their business objectives and align Microsoft's technology offerings to deliver exceptional value and achieve their goals.

Connecticut, United States

As a Customer Success Manager I guided customers in achieving their digital transformation and collaboration goals by teaching them how to unleash the power of Microsoft Teams, Viva and Copilot. I partnered with customers to help them to achieve their collaboration objectives, reach productivity milestones, mitigate risks and achieve their metrics for success. I represented the "Voice of the Customer" within Microsoft to inform and influence engineering to ensure our products and services were meeting the needs of the changing and evolving workplace.

Hartford, Connecticut Area

As the Customer Success Account Manager (CSAM) I acted as the single customer facing, account leader responsible for managing and orchestrating support delivery activities for a Fortune 5 customer.I was responsible for driving customer cloud adoption and customer success, orchestrating and aligning programs, projects and delivery engagements in Office 365 and Azure. I delivered an exceptional customer experience that prioritized customer outcomes.

Cromwell, Connecticut, United States

I led a weekly Yin/Restorative class and a gentle flow class.

Connecticut, Massachusetts & Rhode Island

Managed business services customer base, selling a comprehensive suite of products and services (hardware, software, staffing, change management) to large, forward-thinking companies and universities in a 6-state territory dominated by established competitors. Presented product capabilities and influenced technology and finance executives, as well as university management. Led cross-functional RFP response team. Mentored/trained new sales reps on processes, RFPs, products, and Salesforce.com. Served on task forces to implement and optimize new software internally.Accomplishments…• Generated more sales opportunities, RFP opportunities and new clients than any other rep in the division. Named Rookie of the Year (2013). • Took over 2 more major accounts as territory doubled to 6 states.• Saved customers’ money by reducing print costs, rightsizing equipment, and refreshing their entire fleet of devices.• Delivered Salesforce.com training to sales organization division wide as SME.

Rocky Hill, Ct

Opened a new territory in a 100% hunting role. Sold company’s complete line of hardware and document management services to large businesses in 2 counties. Worked with prospective clients to understand their business challenges and work processes, then developed custom solutions consisting of hardware, software and services. Produced and delivered sales presentations and proposals. Mentored new hires.Accomplishments…• Built a loyal customer base from scratch and ranked #1 in sales in 2011.• Recognized as Salesforce.com subject matter expert and trainer.

Hartford, Connecticut Area

Sold all Xerox product and service lines. Managed key national accounts (Aetna and United Technologies Corporation), selling and cross-selling across large complex, organizations. Conducted presentations to C-level decision makers, procurement, IT and business line leaders. Organized lunch & learns and vendor fairs; wrote articles for customer internal newsletters. As member of a sales automation task force, piloted a new sales tool.Accomplishments…• Achieved President’s Club (200%+ of quota) status. Ranked #1 in sales in Northeast and #3 nationally.• Grew major account business 20% and mail room labor rate by 34% nationally while saving customer $2+ million and improving their sustainability.• As a trusted resource, led solution creation that targeted reduction and elimination of regulatory fines and 8-month project mitigated millions in potential fines.• Led RFP response team that won multiple RFPs, including 5-year, multimillion-dollar contract.

Hartford, Connecticut Area

Highlights include:• Earned multiple President’s Club awards; 100% quota achiever.• Selected to train sales teams to prospect for high-end production devices.• Developed customized technical solutions (ranged from $75,000 to $950,000 each) that improved spend and work processes for business customers (insurance, manufacturing, pharmaceutical). • Managed product launch activities for a new, revolutionary, digital print technology in the Northeast and trained sales force of 50+ reps on new product and key industry solutions.• In a consultative capacity, educated business owners on product specs and how to save their customers money while increasing their profitability.

Bs, Marketing

Activities and Societies: Student Government, Cheerleading, Student Newspaper

500 Advanced Yoga Teacher, Yoga Teacher Training/Yoga Therapy

Skilled leader of pranayama, meditation and asana styles including Restorative, Yin, Vinyasa, Gentle Flow, Hatha, Yoga for Athletes

200 Hr Yoga Teacher, Yoga Teacher Training/Yoga Therapy