Erica Gorman Email and Phone Number
Erica Gorman work email
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Erica Gorman personal email
I am passionate about helping customers utilize Microsoft technologies to empower every person and every organization to achieve more. As a Customer Success Account Manager at Microsoft, I collaborate with clients to understand their business objectives and align Microsoft's technology offerings to deliver exceptional value and achieve their goals. I proactively address customer needs, anticipate potential roadblocks, and deliver strategic guidance to optimize their technology investments.I am an advocate for accessibility and an evangelist of inclusive technology. I regularly consult with clients, to showcase the wealth of accessibility tools available in Microsoft Office, Teams, and Windows. If you're looking to make your organization more inclusive, let's connect and explore the possibilities.Artificial Intelligence has been a passion of mine for several years. Curious about Copilot or Azure AI? Feel free to reach out here on LinkedIn or at ergorm@microsoft.com, and let's delve into the exciting world of AI together.
Microsoft
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Principal Customer Success Account ManagerMicrosoft Jul 2023 - PresentUnited StatesAs a passionate and results-driven Customer Success Account Manager at Microsoft, I am dedicated to empowering businesses to achieve their goals by leveraging cutting-edge technology solutions focusing on Artificial Intelligence, Azure and Copilot. I collaborate with enterprise-level clients to understand their business objectives and align Microsoft's technology offerings to deliver exceptional value and achieve their goals.
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Customer Success Manager - Modern WorkMicrosoft Nov 2020 - Jul 2023Connecticut, United StatesAs a Customer Success Manager I guided customers in achieving their digital transformation and collaboration goals by teaching them how to unleash the power of Microsoft Teams, Viva and Copilot. I partnered with customers to help them to achieve their collaboration objectives, reach productivity milestones, mitigate risks and achieve their metrics for success. I represented the "Voice of the Customer" within Microsoft to inform and influence engineering to ensure our products and services were meeting the needs of the changing and evolving workplace.
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Technical Account ManagerMicrosoft Apr 2015 - Nov 2020Hartford, Connecticut AreaAs the Customer Success Account Manager (CSAM) I acted as the single customer facing, account leader responsible for managing and orchestrating support delivery activities for a Fortune 5 customer.I was responsible for driving customer cloud adoption and customer success, orchestrating and aligning programs, projects and delivery engagements in Office 365 and Azure. I delivered an exceptional customer experience that prioritized customer outcomes.
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Yoga TeacherPeaceful Chaos Yoga Jan 2023 - Jan 2024Cromwell, Connecticut, United StatesI led a weekly Yin/Restorative class and a gentle flow class. -
Senior Account Executive: Enterprise Managed Services DivisionCanon Solutions America Dec 2012 - Apr 2015Connecticut, Massachusetts & Rhode IslandManaged business services customer base, selling a comprehensive suite of products and services (hardware, software, staffing, change management) to large, forward-thinking companies and universities in a 6-state territory dominated by established competitors. Presented product capabilities and influenced technology and finance executives, as well as university management. Led cross-functional RFP response team. Mentored/trained new sales reps on processes, RFPs, products, and Salesforce.com. Served on task forces to implement and optimize new software internally.Accomplishments…• Generated more sales opportunities, RFP opportunities and new clients than any other rep in the division. Named Rookie of the Year (2013). • Took over 2 more major accounts as territory doubled to 6 states.• Saved customers’ money by reducing print costs, rightsizing equipment, and refreshing their entire fleet of devices.• Delivered Salesforce.com training to sales organization division wide as SME. -
Sr. Account ExecutiveCanon Business Solutions Aug 2010 - Dec 2012Rocky Hill, CtOpened a new territory in a 100% hunting role. Sold company’s complete line of hardware and document management services to large businesses in 2 counties. Worked with prospective clients to understand their business challenges and work processes, then developed custom solutions consisting of hardware, software and services. Produced and delivered sales presentations and proposals. Mentored new hires.Accomplishments…• Built a loyal customer base from scratch and ranked #1 in sales in 2011.• Recognized as Salesforce.com subject matter expert and trainer. -
Strategic Account ExecutiveXerox Corporation 2008 - Jul 2010Hartford, Connecticut AreaSold all Xerox product and service lines. Managed key national accounts (Aetna and United Technologies Corporation), selling and cross-selling across large complex, organizations. Conducted presentations to C-level decision makers, procurement, IT and business line leaders. Organized lunch & learns and vendor fairs; wrote articles for customer internal newsletters. As member of a sales automation task force, piloted a new sales tool.Accomplishments…• Achieved President’s Club (200%+ of quota) status. Ranked #1 in sales in Northeast and #3 nationally.• Grew major account business 20% and mail room labor rate by 34% nationally while saving customer $2+ million and improving their sustainability.• As a trusted resource, led solution creation that targeted reduction and elimination of regulatory fines and 8-month project mitigated millions in potential fines.• Led RFP response team that won multiple RFPs, including 5-year, multimillion-dollar contract. -
Sales And Account Management ExperienceXerox Corporation 1993 - 2001Hartford, Connecticut AreaHighlights include:• Earned multiple President’s Club awards; 100% quota achiever.• Selected to train sales teams to prospect for high-end production devices.• Developed customized technical solutions (ranged from $75,000 to $950,000 each) that improved spend and work processes for business customers (insurance, manufacturing, pharmaceutical). • Managed product launch activities for a new, revolutionary, digital print technology in the Northeast and trained sales force of 50+ reps on new product and key industry solutions.• In a consultative capacity, educated business owners on product specs and how to save their customers money while increasing their profitability.
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Advance Product Marketing; Launch Mrg., Insurance VerticalXerox Corporation 1988 - 1992
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Senior Systems AnalystXerox Corporation 1986 - 1987
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Network Systems AnalystXerox Corporation 1985 - 1986
Erica Gorman Skills
Erica Gorman Education Details
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Marketing -
Kripalu Center For Yoga And HealthYoga Teacher Training/Yoga Therapy -
West Hartford YogaYoga Teacher Training/Yoga Therapy
Frequently Asked Questions about Erica Gorman
What company does Erica Gorman work for?
Erica Gorman works for Microsoft
What is Erica Gorman's role at the current company?
Erica Gorman's current role is Empowering customers to achieve more with Microsoft Copilot and Azure OpenAI.
What is Erica Gorman's email address?
Erica Gorman's email address is eg****@****non.com
What schools did Erica Gorman attend?
Erica Gorman attended University Of Hartford, Kripalu Center For Yoga And Health, West Hartford Yoga.
What are some of Erica Gorman's interests?
Erica Gorman has interest in Fitness Professional, Yoga Teacher (200 Hour Certification).
What skills is Erica Gorman known for?
Erica Gorman has skills like Account Management, Solution Selling, Salesforce.com, Sales Operations, Selling, Sales Process, Direct Sales, Strategy, Sales, Contract Negotiation, Product Marketing, New Business Development.
Who are Erica Gorman's colleagues?
Erica Gorman's colleagues are Klaus Bernd, Lolo Aleppo, Ervin Brooks, Patrick Ruddiman, Madhuri J, Zhen Tang, Rahaf Deeb.
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