Erica Ryan Email & Phone Number

Ottawa, Ontario, Canada

Working within Science Portfolio; Using Microsoft Excel and Power BI to produce/develop/maintain various complex reports and document for senior managementWorking with various data sources such as reviewing large data files, manipulating data to create reports for senior management. Conducting research on different topics and summarizing my findings to my supervisorLiaising with internal and external stakeholders. Participated in Introduction to Business Process Improvement (BPI) courseShared Services Canada Awards of Excellence 2021 – “Behind the Scenes” for my role within Program Support Office, Science Portfolio (Client Service Delivery and Management – Digital Government and Science Branch)

Ottawa, Canada Area

Worked within Science Portfolio; managed the calendar and coordinated the daily operations and activities of Director General; coordinated travel arrangementsProvided executive support services to the Director General’s Office; prepared and managed the administration and the coordination of materials including briefing notes, presentation decks, or correspondence under tight deadlinesAssisted the director in preparing agenda and supporting documentation.

Ottawa, Canada Area

First point of contact for clients for order queries, product and service issuesCommunicating regularly with key account representatives and providing positive communication channel between the company and clients Managing, reviewing and conducting day-to-day and fulfillment of orders Ensuring overall customer satisfaction and responding to inquiries in a timely mannerProduce positive relationship and communication with internal and external contactsTrack all orders and packages; confirms status and update transactions Uses time and cost efficiency to complete work tasksReport to Account Manager for account reports requirements

Ottawa, Canada Area

Reception duties include greeting clients and visitorsSchedule appointments and meetingsMaintaining equipment database, files, project database and libraryTracking the office supply inventoryAssist and maintaining finances including reconciling time sheets, tracking of petty cash expenses, receipts and budgetsAssistance with financial reports and payroll

Ottawa, Canada Area

Communicated with and support team administrators and paddlersMonitored team rosters, wavier submission and registration statusAssisted with managing online registration system data Assisted with event management during the festival Assisted in festival implementation phase by helping with onsite set-up and dismantleProvided assistance with other related duties when needed

Ottawa, Canada Area

Development of physical literacy learning sessions by using Fundamental Movement Skills for children and youth as well for seniors (+55, +65) Implemented physical literacy learning activities as the foundation for enabling lifelong physical activity by using Fundamental Movement Skills and High Five principles for children, youth and older adultsDevelopment of physical activity programs: Parenting Physical Activity; Youth Fitness & Sports; Fitness Equipment Library; Subsidy information for sports and recreation and Keep On Moving Developed physical literacy programs with focus of Fundamental Movement Skills and High Five Principles linking with traditional Inuit cultural skills for the Inuit community.

Ottawa, Canada Area

Multi-tasked in fast paced environment such as customer service, monitoring mail and emails, re-directing queries, invoices submission and cheque requisitions Handled variety of registrations with ITSportNet system for clients; ensuring they follow the policy on age group and pre-requisitesUsed the Simply Accounting Software

City Of Ottawa

Supervised and interacted with children on hobbies, interests, entertainment, school and other areas.Initiated new programming ideas that were very effective to the children and the staff

Responsible for updating player statistical information for media, along with other game statistics such as other NHL games, goals, penalties.Prepared live twitter updates during home games.Delivered statistics to the General Manager and Owner during game.Set up and take down of media conference room.During 2011/2012 NHL All-Star Game, performed similar task.

Instructed variety of sports to girls aged four-six years old; fostered confidence and team playing.Instructed volleyball skills for the mother and daughter program; developed low active games for the participants to have fun and stay fit.

Greeted players and parents; assist with any questions relating to tournament. Supported the coordinators with game sheets and statistics; updated game statistic board.

Kanata, Canada.

Maintained the “Super Star” and “Raving Fans” section website. Entered data of staff payrolls and invoices.Updated the employment opportunities link on the NHL.com website.Contacted applicants who submitted and encouraged interest with Senators Sport and Entertainment.

Developed electronic and hard copies of Race Manuals.Updated social media accounts such as Twitter and Facebook to build exposure for athletes and the communities.

Recognized as one of the Top Sales Associate. Greeted customers and assisted them to find particular products.Participated in Product Knowledge courses.Merchandised floor and window displays.

Ottawa, Canada Area

Assisted the Department’s Associate Director in research, data-entry, filing confidential documents and administrative tasks.Developed new word document formats and excel templates for policies and reports.Converted old reports and policies into user friendly formats and templates.

Halifax, Canada Area

Assisted Pension Officers in research, data-entry and filing confidential documents.Administered client applications for disability benefits.Updated databases with confidential information.Assist clients with the application process.

Halifax, Canada Area

Provided clerical assistance to HR manager such as administrating documents, editing briefings, booking meetings and appointments.Developed Unit Safety Program Manuals while adhering to strict guidelines.Developed internal newsletters for staff to encourage internal communication. Assisted on updating and editing the Occupational Health and Safety manuals for Mainland Nova Scotia.

Ottawa, Canada Area

Managed a team of summer students who have hearing disabilities. Ensured maintenance of the equipment used for the deaf and/or hard of hearing studentsOrganized and processed travel claims for senior employees.Assisted with updating the Youth Employment Strategy system.

Ottawa, Canada Area

Managed a team of three summer students who had hearing disabilities, provided training and on-going summer assistance when needed.Updated databases of Images and Photos which were significant to the Government of Canada.Resolved and ediedt confidential documents relevant to Parks Canada.Summer student through FSWEP (Federal Student Work Employment Program).

Post Graduate Diploma, Sports Business Management

Bachelor Of Arts - Ba, International Development Studies

Bachelor Of Arts - Ba, International Development Studies

Bachelor Of Arts - Ba, International Development Studies

Bachelor Of Arts, International Development Studies

Bachelor Of Arts - Ba, International Development Studies

Ontario Secondary School Dipolma