Erica Solorio Email & Phone Number

Austin, Tx, Us

• Review suspicious account activities, diagnose account issues, and identify links to deter fraud attacks• Prepared deck presentations and presented to leadership and upper management• Managed all aspects of Ethoca and Verifi services to help fight fraud and chargebacks• Monitor and improve fraud decision systems using Sift and Sardine• Analyze processes, service efficiency and cost effectiveness• Identify fraud trends and analyze data using Microsoft Excel and SQL• Track and evaluate chargeback, TC40, and Safe data to uphold rate thresholds• Create templates and implement method to dispute issuer chargeback alerts• Support KYC program requirements related to controlling risk• Collaborate with Data Scientist, Engineering, Sales, and Product teams to build internal tools

• Analyzed, developed, monitored and improved processes, procedures, and fraud detection tools• Built and maintained reports, programs, and policies to make expeditious accurate decisions• Performed due diligence process to investigate account takeovers, phishing, and collusion• Managed and successfully retained over $300,000 annually through fraud investigations and arbitration

• Managed daily operations of Billing Specialist and Fraud Analysts in United States and Taiwan• Administered, maintained, and provided quality control of the Fraud Suspension Review Queue• Created and regulated efficiency of flags and fraud and compliance indicators• Maintained relationships and communications with partners and vendors• Cross-functional team leadership

• Resolved complex billing discrepancies across Credit Cards, ACH, Direct Debit, SMS, PayPal, etc.• Strong leadership skills that successfully motivated colleagues by providing constructive feedback• Analyzed transactions and fraud patterns to secure decision making on account statuses

• Reviewed accounts from reports and review queue for fraud patterns and presented risk assessment• Received “Top Performer” honor within first 6 months of employment due to my ability to grasp and learn new processes and skills and my capability to provide input and ideas for improvement.