Erica Solorio Email & Phone Number

Austin, TX, US

• Review suspicious account activities, diagnose account issues, and identify links to deter fraud attacks
• Prepared deck presentations and presented to leadership and upper management
• Managed all aspects of Ethoca and Verifi services to help fight fraud and chargebacks
• Monitor and improve fraud decision systems using Sift and Sardine
• Analyze processes, service efficiency and cost effectiveness
• Identify fraud trends and analyze data using Microsoft Excel and SQL

• Analyzed, developed, monitored and improved processes, procedures, and fraud detection tools
• Built and maintained reports, programs, and policies to make expeditious accurate decisions
• Performed due diligence process to investigate account takeovers, phishing, and collusion
• Managed and successfully retained over $300,000 annually through fraud investigations and arbitration

• Managed daily operations of Billing Specialist and Fraud Analysts in United States and Taiwan
• Administered, maintained, and provided quality control of the Fraud Suspension Review Queue
• Created and regulated efficiency of flags and fraud and compliance indicators
• Maintained relationships and communications with partners and vendors
• Cross-functional team leadership

• Resolved complex billing discrepancies across Credit Cards, ACH, Direct Debit, SMS, PayPal, etc.
• Strong leadership skills that successfully motivated colleagues by providing constructive feedback
• Analyzed transactions and fraud patterns to secure decision making on account statuses

• Reviewed accounts from reports and review queue for fraud patterns and presented risk assessment
• Received “Top Performer” honor within first 6 months of employment due to my ability to grasp and learn new processes and skills and my capability to provide input and ideas for improvement.