Erica King Email & Phone Number

Plano, Tx

Friendly and knowledgeable customer service professional allowing my interpersonal skills shine while resolve a variety of customer inquiries such as technical and billing questions for T-Mobile customers across the U.S. Empowered to solve problems independently and make decisions that consider being in the customer's best interest.• Troubleshoot all technical inquiries regarding network coverage, device information and data services.• Utilize all online resources/tools to troubleshoot and diagnose customer issue for 100% resolution.• Troubleshooting Blackberry, Android and Smart Phone operating systems.• Consistently meet and exceed all business goals. • Initiated team challenge to exceed daily target of improved call handling and business goals.

Account specialist-enrolling customers in new accounts checking for any discrepancies and errors. Handled account, responding to inquires, resolving problems and correcting policy errors. Provided excellent customer service as well as answered any billing and technical questions. Repaired trust with customers and located resources for problem resolution and design best-option solutions. Used consultative selling techniques to provide leads for consumers. • Determines if funds are available for expenditures or requisitions and posts to proper account; monitors fund/account balances and notifies appropriate personnel when limits are reached• Claims agent- followed up on missing order and fraud • Contacts department personnel, account representatives or other appropriate personnel regularly to resolve problems; keeps all parties informed and serves as a reference source; composes correspondence of technical nature pertaining to assignments.

Provided loans for new and used cars as well as refinancing options to customers. Researched accounts for accuracy and fraud errors. Exceeded monthly productivity goals.• Developed member relationships by providing high-quality sales and service to each individual member and works with new and existing members to identify their financial needs, and assists them in the selection of the appropriate financial products and services• Provides advice and assistance to members on budget counseling, consolidations, pay methods and other areas relating to member's financial needs • Processed and reviewed 150 applications per day • Assist members in the selection of, completion and submission of auto loans (purchase and refinances).