Erica Kruschek Email & Phone Number

Seattle, Wa, Us

Greater Seattle Area

-File CTRs and research/report on suspicious activity-Perform monthly audits and investigate anti-money laundering alerts-Monitor and perform enhanced due diligence as it pertains to cannabis related businesses

Greater Seattle Area

-Promoted to Senior Deposit Servicing Specialist in February 2019-Support and execute all functions of the team which include item processing/chargebacks, ACH & wire processing, document retention, branch support, IRAs and online banking

Greater Seattle Area

-Monitor our Risk and Fraud Analytics queue for potentially suspicious ACH and Wire transactions submitted by online banking users and confirm validity. -Set up business customers with cash management products such as Online Banking, ACH and Wire modules, Remote Deposit, and Positive Pay. -Review large deposits made via remote/mobile deposit for any potential concerns that may cause checks to be returned and prevent loss to the bank and customer. -Research issues that come in via a helpdesk system and provide answers/solutions.-Assist in bank conversion related projects and provide customer support through the transition of banking systems.

Bellevue, Wa

*Foundation Bank was acquired by Pacific Continental Bank in September of 2016.-Responsible for performing all tasks associated with retail banking operations, which includes processing domestic and foreign wires in accordance with OFAC rules, performing debit and credit card maintenance, filing disputes, submitting returns, and processing legal actions (garnishments & levies) and chargebacks.-Set up and maintenance business online banking and remote deposit profiles, as well as troubleshoot remote deposit issues with users and product vendor.-Provide support to the client services department with regards to proper procedures and performing research. -Review new accounts and associated documents for compliance with the Banking Secrecy Act and USA Patriot Act.

Greater Seattle Area

-Process legal actions such as levies and garnishments in accordance with federal regulations and bank procedures. -Review suspicious transactions for potential fraud and submit returns as necessary to minimize the potential for loss to the bank or customer. -Provide support to branch staff with regard to procedures, policies, and customer issues. -Promoted to Operations Support Specialist II due to my demonstrated performance and eagerness to learn.

Grand Junction, Colorado Area

-Thoroughly process new account documentation to remain compliant with banking regulations such as the Banking Secrecy Act and the USA Patriot Act.-Perform maintenance to customer information files, such as updating addresses, identification information, and executing name changes.-Assist bank branches with their inquiries and provide requirements for various types of accounts.-Review daily reports to verify corresponding maintenance is accurate and make corrections as necessary.

Grand Junction, Colorado Area

-Handle customer inquiries in a call center environment and perform general account maintenance.-Provide banking solutions to customers while exhibiting excellent customer service.- Handle sensitive information with confidentiality and comply with the bank's policies.-Extra responsibilities include taking loan inquiries made over the phone, responding to customer emails sent in through our online message center, and maintaining the employee directory.

Lake Powell, Ut

-Hire, train and oversee seasonal team of approximately 25 staff members to ensure rental boat readiness and availability for reservations and walk-ins.-Provide guests with all necessary tools to operate their vessel and have a great experience. -Delegate tasks, set expectations, manage scheduling, and lead weekly staff meetings.-Handle customer relations and quickly solve problems. -Ready vessels for winterization and complete seasonal projects.

Lake Powell, Ut

-Support the supervisor in running boat rental operations by training employees, delegating daily tasks, and monitoring overtime hours.-Give detailed vessel operating instructions and safety tips to guests while providing excellent customer service.-Earned my OUPV/6-Pack Captain’s License certification from the Maritime Institute in March of 2008.