• Led M&A work to migrate employee accounts and data into Workday and Atlassian tools• Assisted R&D leadership to create and measure productivity metrics for teams across the department• Collaborated with business units and system admins to gather requirements to build capabilities in Workday• Gathered relevant data and demonstrated business processes for compliance review with auditors for Workday and Atlassian tools• Built new processes for improvement tracking of ITGC audit controls, training and certification requests, and product launches within Jira• Jira Software, Jira Work Management, Jira Service Management, OpsGenie, Confluence, and Bitbucket Cloud administrator company-wide

• Led the migration of Bitbucket from Data Center to Cloud for 800+ team members across the organization• Implemented the ProductBoard tool for our Product Management team including creating the Jira integration and outlining best practices• Initiated a quick tip email and blog process to share advice on how to best utilize Atlassian features in the Cloud• Selected to be part of an internal Development Improvement Group to build guidance for R&D department on Agile values & principles, SPACE metrics, and other development best practices• Presented Agile/Scrum training for the company and conducted multiple tailored scrum trainings for teams across the company, including IT, Sales, and Marketing• Presented companywide trainings on Jira Project Management and Confluence Best Practices• Led internal Atlassian guild, a cross-departmental team of Atlassian administrators to share best practices, troubleshoot problems, and align work requests since 2021• Jira, Jira Service Management, and Confluence administrator company-wide since 2019

• Led the migration of Jira, Jira Service Management, and Confluence from Data Center to Cloud for 1500+ team members across the organization• Wrote the PRFAQ and led efforts to build a data warehouse for reporting and analytics• Built and led multiple trainings on Atlassian tooling for company, departments, and individuals, including a presentation at our annual development conference DevCon• Built a total cost of ownership analysis for a pitch to migrate our Atlassian tools to cloud hosted solutions• Led a team within Product department to organize and enact suggested improvements from employee satisfaction surveys including providing and organizing trainings, building and documenting processes• Selected to be part of an internal Agile working group to build guidance for R&D department on Agile values & principles and led a company-wide training on Agile• Led internal Jira guild, a cross-departmental team of Atlassian administrators to share best practices, troubleshoot problems, and align work requests• Jira, Jira Service Management, and Confluence administrator company-wide since 2019• Received SPOT award in Q1, Q2, and Q3 of 2022 from development leadership for leading the Atlassian Cloud Migration• Member of the Top Talent Program in 2021, for the top 10% based on year end performance reviews

• Outlined problem statements, vision, risk, goals through PRFAQ process for key initiative to improve operational processes by building new and enhanced tooling and reporting• Worked with teams throughout the company to gather over 1300 operational use cases, and built process and organization for use cases in Jira• Supported my teams by leading and training them in Scrum processes, and organizing their work in Jira• Led internal Jira guild, a cross-departmental team of Atlassian administrators to share best practices, troubleshoot problems, and align work requests• Supported company as a Jira and Confluence administrator on data center

• Manage cross-department team to support Salesforce Service Cloud implementation for Client Services, including use of ServiceRocket to sync with Jira• Lead and built a process to track client priorities using Service Rocket to connect and flow data to/from Salesforce and Jira• Supported, advised, and built a Jira structure for a Development department reorganization • Lead project to organize and update department documentation on Atlassian Confluence• Identify, build, implement, and train new processes within Client Services to improve department performance• Support company as a Jira and Confluence administrator

• Built program and project plans for eCommerce teams using Excel, Google Sheets, Jira, and Confluence to organize information and assign tasks• Built and facilitated implementation plans for eCommerce projects involving internal and third-party resources• Led and facilitated team meetings including scrums, sprint planning, operational reviews, and retrospectives• Created a centralized program management space in Confluence to organize communications, program and product plans, and documentation• Built, reviewed, and analyzed reports and data using Google Analytics, Google Data Studio, and Google Optimize to inform projects and programs• Supported the company as a Jira and Confluence administrator

• Supported up to 10 teams by facilitating and leading work in an Agile development process using Scrum framework including build, administer, and maintain projects, Scrum boards and issues in Atlassian JIRA• Facilitated business strategy and quarterly business planning meetings to set objectives, align resources, and schedule sprint deliverables for the business• Expanded Agile methodologies to enterprise by training and facilitating Scrum ceremonies for marketing, merchandising, and sales teams• Led the Nexus security project to adhere to legal requirements while maintaining ease of use for Altassian products• Support the company as a JIRA and Confluence administrator by building projects, spaces, custom issue types and workflows, researching and managing plugins, and training team members on systems.• Bodybuilding.com MVP April 2016 for using JIRA to build processes and reports that improved the communication and efficiency of our Regulatory Compliance team

• Led a project to develop and document answers for common customer service issues which improved the consistency, quality and efficiency of the overall Customer Service Team • Monitored data, identified trends and coached employees to improve performance resulting in the entire team meeting adherence, attendance, and voice tracking goals in Q12015• Identified need to improve morale through employee recognition and developed a broad set of tools for the peer, team and individual recognition using verbal, written and product recognition• Created compelling fact-based information to share with employees through coaching to improve individual and team performance• Accelerated the team’s ability to adapt to organizational changes through identifying barriers, acknowledging challenges and communicating business case and a positive future• Led biweekly team meetings to communicate department updates, share best practices, build team relationships, recognize high performance, and encourage feedback

Provide direct customer support through phone, email and chat for purchasing products, troubleshooting problems, and consulting with customers on health and fitness needs.• Received award for leadership and positivity in managing change for the department as company rolled out completely new ecommerce platform • Maintained high scores for customer satisfaction, complete resolution of issues and quality of consulting for health and fitness needs of customers

• Promoted to Supervisor for up to 40 front line employees and also included cash control function• Oversaw daily operations including staffing, employee audits, and guest service. • Provided continuing education and training of new and experienced employees on: customer service, cashiering, software programs, and computer equipment• Effectively communicated with management team regarding daily operations of the park• Responsible for all cash and credit receipts daily and updating in Excel information on financial performance

Entered registration forms, updated memberships, assigned season tickets for Readings & Conversations, and other tasks using Access database·Managed correspondence with parents, teachers, and staff for over 30 weekly writing camps·Updated The Cabin website using Adobe Dreamweaver each week·Organized Words in the Air student readings throughout the summer.·Created an Excel spreadsheet to compare and track annual attendance and finances