Erica Tyler
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Erica Tyler Email & Phone Number

Vice President, Contact Center Platforms and Services at McKesson
Location: Dallas, Texas, United States 8 work roles 2 schools
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✓ Verified August 2026 3 data sources Profile completeness 86%

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Current company
McKesson
Role
Vice President, Contact Center Platforms and Services
Location
Dallas, Texas, United States
Company size
22057 employees

Who is Erica Tyler? Overview

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Quick answer

Erica Tyler is listed as Vice President, Contact Center Platforms and Services at McKesson, a with 22057 employees, based in Dallas, Texas, United States. AeroLeads shows a matched LinkedIn profile for Erica Tyler.

Erica Tyler previously worked as Vice President, Contact Center Platforms & Services at Mckesson and Managing Director at Accenture. Erica Tyler holds Bachelors from Hampton University.

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Email format at McKesson

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McKesson

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Profile bio

About Erica Tyler

As a business transformation executive, I have had the privilege of collaborating with some of the world’s largest and most renowned companies, guiding them in their digital strategies. I am passionate about delivering exceptional customer experiences and positioning organizations toward high performance. With a unique perspective gained from working across diverse organizational structures – both as a client and a provider, encompassing business and technology – I am known for delivering rock-solid results and making an impactful change.My expertise lies in motivating people and facilitating cross-functional collaboration to mobilize entire organizations toward a unified vision. I excel at strategic thinking, leveraging business insights to inform and drive key decisions.Top Five Gallup Strengths:AchieverConnectednessIndividualizationAnalyticalBelief As a purpose-driven leader, I practice an authentic leadership style that demonstrates integrity, humility, and gratitude. I find inspiration in mentoring others and building high performing teams that leverage individual strengths to their fullest potential. Along with my professional endeavors, I am deeply committed to serving underserved communities. I am honored to serve as a Board Member of Upendo Global Education Fund, a non-profit organization dedicated to empowering scholars in disadvantaged communities across the nation to become more global, bilingual, and culturally advanced.I love what I do and am happy to share my experience and passion for driving organizational success and achieving strategic outcomes while having fun in the pursuit!

Current workplace

Erica Tyler's current company

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McKesson
Mckesson
Vice President, Contact Center Platforms and Services
Dallas, TX, US
Website
mckesson.com
Employees
22057
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8 roles

Erica Tyler work experience

A career timeline built from the work history available for this profile.

Vice President, Contact Center Platforms And Services

Mckesson

Dallas, Tx, Us

Vice President, Contact Center Platforms & Services

Current
Mckesson

Irving, Texas, United States

Sep 2024 - Present

Managing Director

Accenture

Dallas, Texas, United States

Partnered with global Fortune 100 companies to guide their digital strategies and uncover innovative opportunities with a commitment to value creation. Led the origination, planning, and execution of solutions aimed at driving growth and enhancing sales effectiveness. Managed client relations and oversaw budget responsibilities. Developed and mentored senior leaders in achieving professional aspirations.

Oct 2020 - Dec 2023

Director Of Business Strategy

Southwest Airlines

Dallas/Fort Worth Area

Casted the vision and the long-term strategy for Southwest Airlines Customer Support & Services. Oversaw business portfolio of key investment initiatives. Led the product management for the sales & service tools. Developed and cultivated relationships with internal and external business partners to maximize operational efficiencies and deliver results. Built and led teams and organizations in a matrix environment.

Mar 2016 - Oct 2020

Corporate Delivery - Customer Experience & Contact Center Solutions

Southwest Airlines

Dallas/Fort Worth Area

Partnered with Digital Marketing & Customer Engagement teams as the Technology liaison to develop strategies to transform the Customer Loyalty and Contact Center platforms. Provided oversight for project delivery, budget and vendor management, and alignment with long-term strategic business plans.

Aug 2015 - Mar 2016

Business Transformation Solutions - Customer Loyalty & Crm

Southwest Airlines

Dallas/Fort Worth Area

Feb 2014 - Aug 2015

Program Manager - Global Web Applications & Crm Technologies

Garmin International

Olathe, Kansas

Led the global online presence and product management for the Garmin.com and CRM platforms – supporting 33 million accounts, over 30 countries, 25 languages, and 14 million monthly site visits.

Oct 2007 - Feb 2014

Manager - Strategy & Consulting

Accenture

Overland Park, Ks

Communications and High-Technology Industry

Mar 1997 - Oct 2007
Team & coworkers

Colleagues at McKesson

Other employees you can reach at mckesson.com. View company contacts for 22057 employees →

SJ Scott Jones Scott Jones Colleague at MckessonJacksonville, Florida, United States View → GM Greg Mount Greg Mount Colleague at MckessonMetairie, Louisiana, United States View → EM Emery Melville Emery Melville Colleague at MckessonWashington Dc-Baltimore Area, United States View → WG William Gifford William Gifford Colleague at MckessonOlive Branch, Mississippi, United States View → MQ Mi Qin, Cpa Mi Qin, Cpa Colleague at MckessonUnited States View → NL Nathan Lybbert Nathan Lybbert Colleague at MckessonPhoenix, Arizona, United States View → BN Bob Nitz Bob Nitz Colleague at MckessonNaples, Florida, United States View → JM John Mahoney John Mahoney Colleague at MckessonIndianapolis, Indiana, United States View → AW Amber Walker Amber Walker Colleague at MckessonPittsburgh, Pennsylvania, United States View → BV Brittany Vogt Brittany Vogt Colleague at MckessonCoraopolis, Pennsylvania, United States View →
2 education records

Erica Tyler education

FAQ

Frequently asked questions about Erica Tyler

Quick answers generated from the profile data available on this page.

What company does Erica Tyler work for?

Erica Tyler works for McKesson.

What is Erica Tyler's role at McKesson?

Erica Tyler is listed as Vice President, Contact Center Platforms and Services at McKesson.

Where is Erica Tyler based?

Erica Tyler is based in Dallas, Texas, United States while working with McKesson.

What companies has Erica Tyler worked for?

Erica Tyler has worked for Mckesson, Accenture, Southwest Airlines, and Garmin International.

Who are Erica Tyler's colleagues at McKesson?

Erica Tyler's colleagues at McKesson include Scott Jones, Greg Mount, Emery Melville, William Gifford, and Mi Qin, Cpa.

How can I contact Erica Tyler?

You can use AeroLeads to view verified contact signals for Erica Tyler at McKesson, including work email, phone, and LinkedIn data when available.

What schools did Erica Tyler attend?

Erica Tyler holds Bachelors from Hampton University.

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