Erica Herzog, Crp Email & Phone Number

California, United States

National Corporate Housing is a multi-brand, global leader in the hospitality arena providing temporary housing program management for global business travel and corporate relocations. National is one of the largest providers of temporary housing around the globe.Focus:-Growing specific market, increasing unit count strategically-Driving bottom line (profitability) through pricing, lease term negotiations, and unit growth-Generating new business leads through relationship building, local marketing, and sales to exceed market goals-Quick and accurate responses to large volume, time sensitive requests; ensuring clients are taken care of and winning leads-National liaison for clients, vendors, customers and all things regarding lease agreements-Displaying strong sales, presentation, and communication skills to sell-Achieving and exceeding our guest satisfaction scores-Building and maintaining strong partnership with local outside salesforce

Orange County, California Area

-Highly focused on new business prospecting and development, live and online sales presentations, cold-calling and networking -Established and nurtured relationships with key clients for cross-sell, upsell and loyalty-Promoted products and heavily networked trade association meetings to develop vertical channels -Implemented marketing and business development strategies for new and existing client both regionally and globally-Identified key senior level decision makers and initiated and executed sales calls and meetings with upper management of prospective accounts-Provided accurate and regular reporting to key clients and management

Orange County, California Area

-Maintained and grew Oakwood accounts, managing high volume of move-ins and reservations, and collaborated with key internal service teams to provide the perfect home away from home experience for clients and guests -Responsible for internal lead follow up and closing specializing in global and national relocations for consulting, relocation, and private industry accounts Implemented marketing and business development strategies that resulted in a year over year increase in customer buy-in -Set expectations for clients in a global market and partnered as a strategic adviser on the account from the beginning to the end of the corporate housing process-Constructed lead management plans, including type and frequency of contact, documenting follow-through, and continuously improving/streamlining the process -Negotiated pricing with clients and properties providing profitability in the best interest of the company and the client -Ensured superior customer service resolution at every touchpoint

-Proven track record of exceptional sales techniques and closing rates with measurable results. Ranked as top ten inside salesperson of the year and top salesperson in closing for 6 years straight out of 50 reps nationwide -Constructed lead management plans tailored to individual clients’ needs, and implemented business development strategies that resulted in a 20% personal sales increase in the first year, with escalating effectiveness year over year -Strategic price negotiation with clients and properties ensuring profitability in the best interest of the company and value to the client -Specialized in entertainment large group relocations, tours, and production housing needs and instilled client relationship management techniques that incorporated marketing data analysis and best practices -Created a high value sales pipeline ratio and decreased customer acquisition cost. Set up revolving billing accounts, in person meetings with assigned sales rep and complete database updating -Utilized sales strategy focused on customer needs and empowered decision makers with the best solutions for their organization

-Managed and developed team of 10 associates including sales, operations and maintenance personnel-Implemented marketing and business development strategies; projects increased occupancy rates by 5% -Prepared managerial reports for property management clientele and upper management including budget comparisons, A/R audits and lease audits -Recognized for Top Occupancy in portfolio 3rd and 4th quarter-Reduced and controlled expenses through inventory control and customer (resident) retention -Mentored and promoted direct reports, enabling their success and continual contribution to the organization -Absolute commitment to customer satisfaction and creating a warm and friendly living environment that fostered loyalty and trust

-Flourished as a consultative sales associate by effectively listening to customers’ needs and offering solutions that were both personally tailored to the client and fiscally advantageous to the business-Adapted quickly to the changing trends and demands of the bridal gown industry -Member of the President’s Sales Club (top 10% of salespeople in the country)-Responsible for a variety of consultative services including event coordination, vendor management, contract negotiation and event management/planning

-Worked as a commissioned salesperson in Fashion, Apparel and Social Occasion Sales-Recognized for exceptional performance and promoted to shift lead-Organized creative promotional events increasing foot traffic-Created appealing visual merchandising displays

Associates Degree In Fashion Merchandising Product Development, Fashion Merchandising/Product Development

Associate Of Arts (A.A.), Liberal Arts And Sciences/Liberal Studies

Associate Of Arts Degree, Fashion Merchandising And Product Development

Associate Of Arts Degree, Liberal Arts Studies

Undergraduate, Business Administration