Erica Johnson Email & Phone Number

Lake Stevens, Wa, Us

Greater Seattle Area

Internal email communication via automation for engagement with customers retiring Microsoft Azure services. Using Power Automate to create automated processes for email sends and response tracking. Using excel skills, vlookups and other formulas to aggregate data. Document, track and report on results of emails.

Coordinate Azure marketing opportunities as they apply to AMD, schedule meetings, presentations, data entry, note taking, budget tracking, billing tracking.

Greater Seattle Area

I managed all aspects of project lifecycles by defining business objectives and developing project plans to successfully implement and deploy projects on time and on budget. For my duration I focused on two unique clients. I collaborated with Director of Project Management Office (PMO), Delivery & Support Services, CTO and VP of Client Success to execute and launch project plans.

Remote

Maintain eCommerce Program Manager expectations, expanded subject matter expert (SME) for numerous projects. Team scheduling, project assignments, providing answers and guidance to teammates in a senior team member capacity.Projects: Migrated a segmented processes into one tool, reducing mistakes, churn and provide visual feedback to key stake holders.

Assigned to a highly visible, global e-commerce client with responsibilities for supporting numerous global and regional run/sustain programs concurrently. Coordinate all aspects of program management across various business functions to achieve alignment with the client’s vision for high quality customer experiences. Collaborate cross-functionally with the client’s Digital Stores team in addition to internal partners and stakeholders to include web production, localization, creative and engineering to achieve clear and continuous communications per project. Gather requirements, conduct feasibility analyses, establish timelines and ensure timely completion of all deliverables.Key accomplishments include overseeing various online projects including major business campaigns, related site updates, new product set ups, categorizations, and product description pages, meeting all SLAs for quality and timely delivery. Managing multiple end-to-end promotion production lifecycles, overseeing the initial request, development and implementation, exceeding client expectations. Continuously identify areas of process improvement, present findings to client, achieve buy-in, and implement changes to ensure the ongoing success of the client.

Woodinville, Wa

I managed 6 client companies, running their internal website for their branded merchandise. I served as primary client contact for assigned accounts, understanding client’s business and industry needs to best develop and manage strategic plans to drive growth. As such, I played a pivotal role in operational program teams including procurement and inventory management, product development, merchandising and analysis. Review P&L, analyze revenue, cost of goods sold (COGS), and margin data to create client facing reports to show value. I drove programs to increase profitability of the account. I also delivered client reports, presentations, PowerPoint decks, meeting agendas, and lead weekly client meetings.

Redmond, Wa

I managed the production product onboarding queue of 600+ SKUs across 23 international and domestic countries. I tracked status, adjusted schedules and task assignments, identified risks, provided resolutions and ensured successful website page launches. I also led local Web Producers and teams in Delhi and London. I supervised load balance tasks, prioritized work and ensured product launches were on time and accurate. In addition, I facilitated stakeholder meetings to provide project progress updates, receive feedback, and provided recommendations that allowed key decisions to be made for next steps. Key accomplishments include developing systems and metrics that improved Service Level Agreement product online onboarding time. I increased the number of products successfully online within the SLA specified 21-day requirement from15% to 95%. I also managed upwards of 600+ projects at any one time in peak seasons and got them live on the website within deadline.

Redmond, Wa

I managed task queues and triaged incoming requests to ensure all tasks were completed within service level agreements (SLA) without adversely impacting project timelines. I played a pivotal role in establishing products in the database to start the onboarding process, making sure details, attributes, and pricing were accurate from inception. I also escalated issues by identifying appropriate stakeholders and providing them the necessary details allowing for rapid resolution. In addition, I provided status reports to communicate successes, pain points, and optimizations for leadership visibility and continuous process improvements.Key accomplishments include improving processes to reduce Service Level Agreement timeline from24 hours to 4 hours. I implemented a process that allowed faster and more accurate tracking. I also developed best-practices for database management; created easy to use documentation for consistent work flows; and trained all new team members on best practices.

Greater Seattle Area

I facilitated live client training via online tools to fully utilize Merchant Retail SaaS functionality. I tracked all work, timelines, and changes providing detailed notes to keep client training on track and assure full completion. I also acted as liaison between client and channel (CSE) partners to establish new accounts and data feeds allowing clients to quickly see return on investment (ROI) and financial gains. In addition, I monitored and reported all metrics for client communication initiatives to determine the effectiveness of communication strategies. Key accomplishments include teaching the clients how to interact with Mercent, empowering customers to grow their business and make money. I set up a self-service portal of data for clients enabling them to search for frequently asked questions. I also conducted online webinars for the entire customer base once per month, managing all production, deck coordination, and email invitations.Mercent was acquired by CommerceHub in 2015.

Redmond Wa

I merchandised and maintained a direct to consumer U.S. e-commerce website. I controlled U.S. product assortment in line with brick and mortar strategy by loading data points and tracking through online launch. I also delivered support for 22 international sites by gathering content, imagery, and determining product assortments. In addition, I collaborated directly with internal properties to ensure product purchase linking and data connections were accurate from their sites. Furthermore, I coordinated with all internal teams, educating them on online needs verses brick and mortar for time lines and assets. I also maintained documentation of time lines, ranging from promotional calendars to product status – on site, off site, in process and end-of-life.Key accomplishments include driving top and bottom line performance by optimizing product placement, placing onsite up-sell and cross sell products opportunities.

Greater Seattle Area

I assisted clients in developing and implementing online marketing plans, providing metrics for them to determine return on investment, customer communication, and general problem solving. I set up Amazon.com Seller Central for all clients, including tracking, reporting and optimization. I also proactively reached out to customers to assess satisfaction, noted any account inconsistencies, and made account changes based on feedback. In addition, I produced daily, weekly, monthly, and quarterly reports of sales, ad spend, products, and growth metrics. I also monitored and tracked ad spend budgets and performance, and provided analysis to peers and customers.Key accomplishments include delivering advanced account auditing based on pre-set factors, rated client accounts and advising customers on ways to alter account settings and feeds to maximize monetary results.Mercent was acquired by CommerceHub in 2015.

(Acquired By Walgreens In 2011)

(Acquired By Walgreens In 2011)