Erica Mcdonald Email & Phone Number

Atlanta, Ga, Us

• Cultivate strategic technology partnerships for Unum and Colonial Life• Develop multi-year partnership strategies that align with corporate objectives • Collaborate with internal and external partners to execute strategy and drive mutually beneficial growth and retention • Experience working with external consultants to develop a partnership evaluation framework and ongoing governance model • Firm knowledge of third-party risk, audit, and legal processes to protect partners and customers in a highly regulated industry• Advocate for partnerships and promote their value proposition • Strong influencing and relationship building skills in addition to strong written and verbal communication • Prioritize and organize multiple timeline sensitive projects • Effective team player and advocate for inclusivity and diversity of thought

Atlanta, Georgia, United States

Responsible for overall sales targets, KPI’s, individual and team execution, manage the sales, and marketing teams to deliver profitable growth, oversee sales and marketing staff compensation and incentive programs that motivate the teams to achieve their targets, develop success-driven plans, monitor customer activity and improve customer satisfaction and retention, manage relationships with partners to foster business growth and development, provide a sales-focused strategy and feedback to the President, accountable for focusing on building a pipeline through referrals, digital leads, and target prospect outreach.LEAD CUSTOMER SUCCESS MANAGERS- Lead a skilled team in enhancing the customer experience. Set the overall vision and strategic plan for the Account Management organization, focusing on driving product adoption, leading a positive customer experience, and driving growth through gross renewals and net retention improvements

Merrillville, Indiana, United States

Direct sales manager over five territories in Northwest IndianaSells Comcast Business service such as data, voice, video, advanced voice product, Comcast Business mobile and fiber to small/medium businesses.Account management from startup to installationBuild strong customer relationships through effective communication and follow-up.

Chicago, Illinois, United States

Delivers a world class customer and employee experience, achieving sales goals, and running an operationally sound business.Ensures a culture consistent with the expectations of the company by selecting the best talent and inspiring them daily with a focus on development, feedback/coaching, sales and service excellence, training and personal accountability.Communicates business initiatives, performance standards, and process/policy know-how striving for high performance and compliance. Leverages the net promoter system (NPS) to monitor customer feedback, coach, and improve the in-store experience.In-store owner for merchandising, brand, resets and all associated training compliance.Coaches and develops team members on how to position all company products with customers.Efficiently runs in-store operations including inventory, cycle counts, cash management and other applicable processes and procedures.Responsible for appropriate staffing levels and efficient scheduling.Leverages available tools to monitor customer feedback, coach, and take action to improve the store experience.Reviews and analyzes operational and financial reports to improve operational performance and metrics.Builds collaborative relationships with market, region and division stakeholders.Follows and administers cash handling policies and procedures.Leads the retail experience of a well-visited location and strives to enhance store and customer experience to be best-in-class.May participate in retail test and pilot experiences related to product, store design and operational improvements.Managed a of 18 direct reports (Consultants, Store service associate and Assistant store manager)Consistent exercise of independent judgment and discretion in matters of significance.

Chicago, Illinois, United States

Managed (4) retail locations in Chicago, IL with (5) store managers, (5) assistant store managers, (4) sales lead and (3) store service associates and 65 sales consultants.Ranked highest amongst market leaders in KPI’s (Key performance indicators) in Video, data, voice, security and mobile sales.Developed marketing plans or strategies based on market characteristics and organizational goalsAnalyzed data to make informed decisions about marketing campaigns and activities to engage frontline employees.Estimating costs and potential sales to project market performanceEvaluating financial aspects of products or services including budgets, expenditures, return-on-investment and profit-loss projectionsDeveloping pricing strategies to meet market demand and organizational objectivesCoached and developed store managers in store performance and individual development.Establish relationships with business partners within the organization that aided the Retail channel.

Merrillville, Indiana, United States

Tinley Park, Illinois, United States

Tinkey Park, Il

Tinley Park, Il

Tinley Park, Illinois, United States

Education record

Business Administration And Management, General