Erica Mcfarland Email & Phone Number

Erica Mcfarland is a Customer Success and Operations Manager at GraphiteRx. She possess expertise in online gaming, video games, gaming, social games, computer games and 45 more skills. Colleagues describe her as "I've had the pleasure of working and collaborating with Erica since 2012 throughout my time at Parature/Microsoft and I consider her to be an expert in the gaming and customer service industries. She has been responsible for maintaining and customizing the Parature deployment and I can say that Erica's vision and strategy for a support service operation is unmatched. She understands what it takes to reach maximum productivity and potential from her team and is not afraid to take on new methodologies to achieve results. " and "I had the privilege of working with Erica while she was at Nexon and while I was leading the Customer Success organization at Parature. During this time, Erica was responsible for deploying and maintaining the Parature system to ensure it met the service requirements for Nexon today and also for tomorrow. Erica has also been great to work with and I enjoyed collaborating with her and understanding her vision of how she sees her service system evolving. In addition, she’s also a good presenter on service topics as she has spoken to large audiences at our user conference. "

Listed skills include Online Gaming, Video Games, Gaming, Social Games, and 46 others.