Deployment And Support Engineer
Current- Managing customer questions diligently and efficiently, involving other members of the aPriori team as needed
- Proactively identifying risks to customer accounts, or issues that may escalate
- Communicating issues, requirements, and feedback between the customer and other internal teams
- Reproducing questions & issues for further analysis, and exploring potential solutions and workarounds
- Working with Enterprise Customers for deployment of Industry Specific software needs related to the aPriori SaaS Solution
- Build and publish implementation guides for customers that demonstrate best practices and integrations with Enterprise systems