Erica Moran Email & Phone Number

Atlanta, GA, US

Atlanta, Georgia, United States

Dunwoody, Georgia, United States

Manage online, phone and in-person room reservationsWelcome guests, check them in, distribute room keys and explain the hotel’s amenitiesTake payment from customersRespond to guests’ issues and complaints in a friendly, timely mannerExplain local amenities and attractions to guestsWork with other staff members to ensure that all guest rooms meet hotel.

Augusta, Georgia Area

• Greet and welcome guests in person and on phone; answer and direct inquiries to designated department
• Maintain log books, including sign-in/out logs, front desk expenditures, and calls received
• Pick up and sort daily incoming correspondence and deliver sorted mail to addressees
• Maintain executive managers calendars by planning and scheduling conferences, teleconferences, and travel
• Develop and utilize effective filing and retrieval systems, and maintain office supplies by placing orders and evaluating new products
• Maintain confidentiality at all times as it relates to resident information and business functions

Augusta, Georgia Area

• Greeted customers and determined their needs and wants
• Discussed type, quality and number of merchandise required for purchase
• Recommended merchandise based on individual requirements
• Advised customers on utilization and care of merchandise
• Provided advice to clients regarding particular products or services
• Answered customers’ queries and concerns

Augusta, Georgia Area

• Co-owner and operator of a home and office cleaning service
• Created marketing materials and prospected for new business
• Managed and trained all staff to meet and ensure high-quality standards
• Oversaw all daily operations of twenty-one homes, apartments, and offices
• Handled payroll and accounting
• Offered exceptional customer service and handled any client inquiries or issues

• Completed customer contracts and warranties, pulling products from inventory, accepting customer payments and filing the complete orders
• Maintained strong knowledge of all company products, accessories, pricing plans, promotions and service features.
• Maintained knowledge of competitive offers and provided critical market feedback to the store manager regarding local competition.
• Handled service inquiries from customers
• Assisted with in-store marketing and promotions

Augusta, Georgia Area

• Answered, screened and directed inbound phone calls
• Received and assisted clients and escorted them to correct destinations; offices or meeting rooms
• Performed general secretarial duties, including – meeting scheduling, appointment set up, faxing and mailing
• Took verbal and written messages and transmitted them to exact person/destination
• Received and sorted email and electronic deliveries
• Maintained meeting notes – manually or electronically, as required

Greater Atlanta Area

• Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.
• Ensured maintenance of proper cleanliness in all areas of bar and front of house.
• Carefully prepared weekly payroll to keep up with projected revenue for the week.
• Worked closely with the chef and cooks to determine menu plans for special events or occasions.
• Observed/evaluated workers and work procedures to ensure quality standards and service.
• Checked identification of customers to verify age requirements for the purchase of alcohol.