Led and managed all service department operations, ensuring top-tier service quality and customer satisfaction.Directed training and development of 130 service team members, fostering a cohesive and highly efficient team culture.Implemented strategies to maintain and exceed CSI scores, consistently achieving high customer satisfaction and retention ratings.Drove process improvements to enhance productivity and service delivery metricsResponsible for all service departmental… Show more Led and managed all service department operations, ensuring top-tier service quality and customer satisfaction.Directed training and development of 130 service team members, fostering a cohesive and highly efficient team culture.Implemented strategies to maintain and exceed CSI scores, consistently achieving high customer satisfaction and retention ratings.Drove process improvements to enhance productivity and service delivery metricsResponsible for all service departmental expenses, budget goals, and financial reporting, capturing record-setting service growth and gross metricsAssisted in the regular upkeep and compliance of 15-acre facility Show less

Developed marketing and media programs for a variety of corporate and non-profit clients. Activated integrated e-commerce, web services, and mobile strategies including brand positioning, website development, market sizing, competitive analysis, product marketing, digital/mobile campaigns and more to build their respective brands and initiatives.Created and managed social networking campaigns for clients. Acted as media spokesperson on numerous television and radio programs for… Show more Developed marketing and media programs for a variety of corporate and non-profit clients. Activated integrated e-commerce, web services, and mobile strategies including brand positioning, website development, market sizing, competitive analysis, product marketing, digital/mobile campaigns and more to build their respective brands and initiatives.Created and managed social networking campaigns for clients. Acted as media spokesperson on numerous television and radio programs for Horsepower & Heels Racing and Dixie Derby Girls to promote charity functions for clients by participating in over 50 motivational speaking engagements programs delivered to various target audiences, raising over $75k in charitable donations/sponsorship. Contributing writer for Examiner.com, an online publication with 13.6M highly educated monthly unique visitors.Website Committee Head - Tampa Roller DerbyAssignments include:Dixie Derby Girls, LLC – Huntsville, AL (non-profit)Davis Golf Cart Sales – Suwannee, GAParker Chassis, LLC – Columbus, GAJennifer Compton Racing – Tampa, FLHorsepower & Heels -- NationalHardcore Performance, LLC -- NationalA Basket Case, LLC – Huntsville, ALGallenstein Companies – Cincinnati, OH Examiner.com -- National (2 niche columns)Tampa Roller Derby --Tampa, FLBayside Militia -- Tampa, FLHudson Fishing Charters - Hudson, FL Show less

Founded Horsepower & Heels™ Racing, a fully supportive women in motorsports trademark passionate about helping all women in motorsports and automotive. Originally the team name for my all-female drag racing operation, the brand evolved and continues to grow with the goal to lead and inspire other women interested in pursuing their dreams in the male-dominated world of motorsports.Developed online publication, social media management and content creation of over 700 articles focusing… Show more Founded Horsepower & Heels™ Racing, a fully supportive women in motorsports trademark passionate about helping all women in motorsports and automotive. Originally the team name for my all-female drag racing operation, the brand evolved and continues to grow with the goal to lead and inspire other women interested in pursuing their dreams in the male-dominated world of motorsports.Developed online publication, social media management and content creation of over 700 articles focusing on celebrating, promoting and providing resources for women in racing, female engineers working in automotive and other ladies in the professional ranks of the industry. Show less

Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.Prepares… Show more Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.Maintains automotive records by recording problems and corrective actions planned.Updates job knowledge by participating in educational opportunities; reading manufacturers' publications.Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Show less

Ford Master Certified Service AdvisorCoordinate the automotive services and repairs process by ascertaining performance problems and services requested; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer rapport and records.* Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle… Show more Ford Master Certified Service AdvisorCoordinate the automotive services and repairs process by ascertaining performance problems and services requested; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer rapport and records.* Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.* Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.* Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.* Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.* Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.* Maintains automotive records by recording problems and corrective actions planned.* Updates job knowledge by participating in educational opportunities; reading manufacturers' publications.* Manages team of technicians Show less

Design, develop and implement marketing deliverables that increase sales productivity and sales revenues. Assure a unified brand message through product packaging, advertising, web maintenance, and sales literature communications. Support trade shows logistics, booth layout/design, and on-location support as necessary.

Ford Master Certified Service AdvisorCoordinate the automotive services and repairs process by ascertaining performance problems and services requested; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer rapport and records.* Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle… Show more Ford Master Certified Service AdvisorCoordinate the automotive services and repairs process by ascertaining performance problems and services requested; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer rapport and records.* Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.* Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.* Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.* Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.* Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.* Maintains automotive records by recording problems and corrective actions planned.* Updates job knowledge by participating in educational opportunities; reading manufacturers' publications.* Manages team of technicians Show less

Coordinate the automotive services and repairs process by ascertaining performance problems and services requested; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer rapport and records.* Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service… Show more Coordinate the automotive services and repairs process by ascertaining performance problems and services requested; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer rapport and records.* Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.* Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.* Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.* Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.* Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.* Maintains automotive records by recording problems and corrective actions planned.* Updates job knowledge by participating in educational opportunities; reading manufacturers' publications. Show less

* Marketing, advertising and brand recognition* Promotion for league and league events such as bouts, fundraisers, etc.* Work to identify, communicate with and maintain fan base.* Oversee website* Design/Development of promotional tools, programs, handbills, videos, etc…* Info/ Recruiting (Attracting and informing potential new recruits and volunteers) * Media Outreach (TV, Radio, Newspaper, and other print media.)* Street Team (Responsible for distributing… Show more * Marketing, advertising and brand recognition* Promotion for league and league events such as bouts, fundraisers, etc.* Work to identify, communicate with and maintain fan base.* Oversee website* Design/Development of promotional tools, programs, handbills, videos, etc…* Info/ Recruiting (Attracting and informing potential new recruits and volunteers) * Media Outreach (TV, Radio, Newspaper, and other print media.)* Street Team (Responsible for distributing all flyers and handbill materials to assigned locations and beyond)* Social Media/ eCommerce Show less

Developed and led the communications and marketing programs for the public library system’s twelve branch locations through the use of appropriate media, including broadcast, print and electronic media.* Coordinate, prepare and supervise communication information, illustrative material, and other data relating to the Library’s resources and services for print and electronic publications, the press, television and radio. * Maintain contacts and coordinates with other city and… Show more Developed and led the communications and marketing programs for the public library system’s twelve branch locations through the use of appropriate media, including broadcast, print and electronic media.* Coordinate, prepare and supervise communication information, illustrative material, and other data relating to the Library’s resources and services for print and electronic publications, the press, television and radio. * Maintain contacts and coordinates with other city and community agencies which can supplement the Library’s programs and goals. * Develop and implement an effective marketing plan for the Library’s services, resources, and facilities, including event planning and coordination of public programs. Show less

Managed daily operations for reverse logistics, sales, customer service, commercial sales, inventory, ordering, managing a staff of 5 employees.• Monitored and supervised daily reports such as payroll, asset protection, inventory analysis and sales productivity.• Provided superior customer service, automotive technical assistance and diagnostic services to retail customers and staff.• Worked with commercial accounts to ensure a timely turnaround of parts required.

Manage corporate marketing and communications functions. Brand/Identity management, PR, media relations, corporate communications, product launches, advertising, sales collateral and trade show marketing. • Led complete corporate rebranding project including total overhaul of corporate identity, website, and product branding. • Created web presence to transform previously archaic website into a dynamic website improving communication flow and adding effective sales tools for sales… Show more Manage corporate marketing and communications functions. Brand/Identity management, PR, media relations, corporate communications, product launches, advertising, sales collateral and trade show marketing. • Led complete corporate rebranding project including total overhaul of corporate identity, website, and product branding. • Created web presence to transform previously archaic website into a dynamic website improving communication flow and adding effective sales tools for sales reps.• Produced catalogs, online copy and training brochures that enhanced the sales reps' and customer’s understanding of complex product features • Planned & executed over 40 domestic and international trade show presentations, dealer meetings, training sessions, and customer appreciation receptions per year, including budgeting, travel coordination, vendor and venue negotiations, booth design, product display, messaging and all other event logistics. Show less

Designed and implemented marketing initiatives in advertising sales and support.· Created advertising campaigns, sales collateral and proposals for major/national accounts totaling over $1M/ year, managing insertions and creative after contract was secured.· Developed advertising programs and product launch events for both internal staff sales incentives and external customer advertising projects (special sections, gang pages, etc.).

* Administer all sales activities for all export products of organization and ensure achievement of all export sales target and analyze all company objectives and negotiate on prices to achieve same and maintain knowledge on all competitor activities. * Maintain all company distributors for all assign territories and provide required support materials. * Prepare all contracts with suppliers and distributors in accordance with all state and federal regulations and evaluate all… Show more * Administer all sales activities for all export products of organization and ensure achievement of all export sales target and analyze all company objectives and negotiate on prices to achieve same and maintain knowledge on all competitor activities. * Maintain all company distributors for all assign territories and provide required support materials. * Prepare all contracts with suppliers and distributors in accordance with all state and federal regulations and evaluate all reports as submitted by sales staff and recommend changes if required and prepare reports for all profitability. Show less

Directed all aspects of daily operations for independent high performance aftermarket company, including personnel management, financials, customer service and technical support. Developed Marketing Campaign, company website, and advertising programs. Organized annual dyno challenge event and other community outreach events.